Mercedes-Benz of Fort Washington

My Last visit to MB Ft. Washington. My last visit to Ft. Washington MB was excellent. I arrived at my scheduled time. I dropped off my wife’s MB, met with my MB Service Advisor to discus My last visit to Ft. Washington MB was excellent. I arrived at my scheduled time. I dropped off my wife’s MB, met with my MB Service Advisor to discuss what our car needed and then proceeded to the waiting room. Service took about 2 hrs 15 minutes. The waiting area was well stocked with snacks, coffee and magazines. Overall my visit was handled very efficiently and professionally. More

Exceeded my expectations...as they always do. I can count on excellent service here. I kind of look forward to my visits so I can have something go as right as can be in a world where service prov I can count on excellent service here. I kind of look forward to my visits so I can have something go as right as can be in a world where service providers don’t always get it right. Besides, it’s quiet here and I like looking at the new models while I’m waiting, just getting ideas for my next purchase. More

The MOST amazing, competent and awesome service! This dealer should be used as a MODEL for every other Mercedes Benz service department. The check in process, the service writers, the attention to d This dealer should be used as a MODEL for every other Mercedes Benz service department. The check in process, the service writers, the attention to detail, and even the waiting area is awesome. But, I leave this place each time with the peace of mind that my repairs and service were performed competently!! THANK YOU!! More

Michael was excellent and the rental department was just as I normally would go to Keenan Mercedes but Fort Washington have stepped up in the service department. The sales department is not good so I would nev I normally would go to Keenan Mercedes but Fort Washington have stepped up in the service department. The sales department is not good so I would never buy a vehicle from Fort Washington but the set ice was so much better than in the past More

Got the job done from far away My car was experiencing a problem and I took it to Fort Washington. I live in the Atlanta area however I was letting my girlfriend drive the car for a My car was experiencing a problem and I took it to Fort Washington. I live in the Atlanta area however I was letting my girlfriend drive the car for a while so while I was responsible for getting the repair done I was 800 miles away back in Atlanta. The service people were very helpful very forthcoming and very accommodating to coordinate things three ways between her getting the car there and getting the loaner and me getting the money and Mercedes in repairing the car More

see below I will try to summarize. Made appointment two weeks in advance for a recall. Got there and your service department did not have the parts. Huh?? Bu I will try to summarize. Made appointment two weeks in advance for a recall. Got there and your service department did not have the parts. Huh?? But was told they would be ordered and that there were two other outstanding prior recalls that I did not know about. So left the car for the work on the other two recalls. Got loaner with no gas so had to buy gas to get home. When got the car back the driver side safety belt extender did not work albiet it worked before I took the car in. I told your service department this by phone and email immediately. I was told it would be looked at when I returned for the recall I first went there for. Returned car after recall part gotten and recall done but was told that the extender was not your fault. Interesting coincidence. Worked when I took car in, car got worked on, did not work when I drove away. Also repeatedly told service department to correct my records on its computer. Nevertheless that was never done. On the invoice I got for the recalls it still lists some phone numbers that are not mine. Bad communications. More

Joann was easy to work with and kept me updated Joann kept me informed about my service and repairs. She was Easy to talk to and work with and her friendly personality made it a pleasure to work wit Joann kept me informed about my service and repairs. She was Easy to talk to and work with and her friendly personality made it a pleasure to work with her. It was the best experience I’ve had in the service department More

Customer Focused This dealership goes beyond customer service and focuses on the individual and their needs. I have always had a positive experience dealing with sale This dealership goes beyond customer service and focuses on the individual and their needs. I have always had a positive experience dealing with sales and service. More

Very Inviting The Sales Representative Paul Wu was awesome. He was very accommodating. I never felt so comfortable with a purchase especially something as big as a The Sales Representative Paul Wu was awesome. He was very accommodating. I never felt so comfortable with a purchase especially something as big as a vehicle. He took the time, answered all my question and made the overall experience a pleasure. More

VERY unsatisfied with every aspect of the the dealership The Ft Washington dealership - from salesmen to service center - has no concept of custermer coddeling or customer satisfaction. One example - I br The Ft Washington dealership - from salesmen to service center - has no concept of custermer coddeling or customer satisfaction. One example - I brought a new car in for service and they did NOT return the car washed. More