Mercedes-Benz of Fort Washington

Pleasant Experience Christina Lowe is always knowledgeable, courteous, hospitable and very respectful of my time and makes my service visits quick and pleasant. She const Christina Lowe is always knowledgeable, courteous, hospitable and very respectful of my time and makes my service visits quick and pleasant. She constantly goes above and beyond to ensure that everything is correct the first time. More

A+ Experience I had an A+ experience during my recent visit to the Mercedes Fort Washington Service Department. I brought my car in for multiple issues, ranging fr I had an A+ experience during my recent visit to the Mercedes Fort Washington Service Department. I brought my car in for multiple issues, ranging from an auxiliary battery replacement to body work for a fender bender. I was assigned to Christina Lowe, who was extremely pleasant to work with. Both Christina and Derek Witman provided excellent guidance and customer service, and made sure that everything was repaired and I was 100% satisfied. My family and I have purchased 3 Mercedes Benz cars from this dealership in the last few years, and this is exactly the reason why. The exceptional service provided by Derek, Christina and the entire Fort Washington service team ensures I will be a lifelong customer. More

loyal customer I have bought a few cars there. They have taken great care on me even through some unique problems! Will be Planning state inspection annual and serv I have bought a few cars there. They have taken great care on me even through some unique problems! Will be Planning state inspection annual and service visit this spring. More

Driver leather seat had to be replaced without any equivacas Each time I visit, I have a very professional experience even when there are rough edges, each person extends exceptional customer service experience Each time I visit, I have a very professional experience even when there are rough edges, each person extends exceptional customer service experience along with a smile More

My First Visit to MB of Fort Washington Based on our experience with another Mercedes dealer, this dealership was a breath of fresh air. There was no pressure to buy and Julian allowed us to Based on our experience with another Mercedes dealer, this dealership was a breath of fresh air. There was no pressure to buy and Julian allowed us to test drive a few different models which helped us to narrow down our selection. The large number of vehicles in stock gave us various options, but the GLC 300 Coupe on the showroom floor caught my wife's eye when we entered and we were able to make a fair deal without all of the haggling generally associated with buying a vehicle. We dropped the vehicle off for some additional scheduled service and a loaner was readily available and everyone we worked with was very friendly and relaxed. A very positive experience! More

Tony was great Tony was great, he really knew how to ease my concerns, my only issue is I didn’t have a rental with my car service. Tony was great, he really knew how to ease my concerns, my only issue is I didn’t have a rental with my car service. More

My Last visit to MB Ft. Washington. My last visit to Ft. Washington MB was excellent. I arrived at my scheduled time. I dropped off my wife’s MB, met with my MB Service Advisor to discus My last visit to Ft. Washington MB was excellent. I arrived at my scheduled time. I dropped off my wife’s MB, met with my MB Service Advisor to discuss what our car needed and then proceeded to the waiting room. Service took about 2 hrs 15 minutes. The waiting area was well stocked with snacks, coffee and magazines. Overall my visit was handled very efficiently and professionally. More

Exceeded my expectations...as they always do. I can count on excellent service here. I kind of look forward to my visits so I can have something go as right as can be in a world where service prov I can count on excellent service here. I kind of look forward to my visits so I can have something go as right as can be in a world where service providers don’t always get it right. Besides, it’s quiet here and I like looking at the new models while I’m waiting, just getting ideas for my next purchase. More

Michael was excellent and the rental department was just as I normally would go to Keenan Mercedes but Fort Washington have stepped up in the service department. The sales department is not good so I would nev I normally would go to Keenan Mercedes but Fort Washington have stepped up in the service department. The sales department is not good so I would never buy a vehicle from Fort Washington but the set ice was so much better than in the past More

The MOST amazing, competent and awesome service! This dealer should be used as a MODEL for every other Mercedes Benz service department. The check in process, the service writers, the attention to d This dealer should be used as a MODEL for every other Mercedes Benz service department. The check in process, the service writers, the attention to detail, and even the waiting area is awesome. But, I leave this place each time with the peace of mind that my repairs and service were performed competently!! THANK YOU!! More