Mercedes-Benz of Fort Washington

Customer Focused This dealership goes beyond customer service and focuses on the individual and their needs. I have always had a positive experience dealing with sale This dealership goes beyond customer service and focuses on the individual and their needs. I have always had a positive experience dealing with sales and service. More

Very Inviting The Sales Representative Paul Wu was awesome. He was very accommodating. I never felt so comfortable with a purchase especially something as big as a The Sales Representative Paul Wu was awesome. He was very accommodating. I never felt so comfortable with a purchase especially something as big as a vehicle. He took the time, answered all my question and made the overall experience a pleasure. More

VERY unsatisfied with every aspect of the the dealership The Ft Washington dealership - from salesmen to service center - has no concept of custermer coddeling or customer satisfaction. One example - I br The Ft Washington dealership - from salesmen to service center - has no concept of custermer coddeling or customer satisfaction. One example - I brought a new car in for service and they did NOT return the car washed. More

Redemption I’ve been going to Ft Wash dealership for every service (except one at Cherry Hill and will never go back there), since purchasing car several years a I’ve been going to Ft Wash dealership for every service (except one at Cherry Hill and will never go back there), since purchasing car several years ago. The last service was the only time I was not happy and this time Joanne did a fantastic job doing service recovery. In my last review I stated I had to wait several weeks for a loaner, this time it was only a few days. I had quite a few items on my recommended list and she helped me decide which we’re in my best interest. I was kept up to date on progress and service was completed in a timely manner. Thanks Joanne! More

Absolutely Satisfied I have brought our company sprinter van to Mercedes of Fort Washington many times, and every time I am completely satisfied with the service. Susan Ha I have brought our company sprinter van to Mercedes of Fort Washington many times, and every time I am completely satisfied with the service. Susan Hayes always takes care of me, her product knowledge, professionalism and attention to detail is remarkable, second to none !!!!! You better make sure you take care of this young lady and never let her leave. More

Great I've been to this dealership 3 times for service. It's exceptional. Clean, friendly, accommodating, and easy to work with. Able to get in and out q I've been to this dealership 3 times for service. It's exceptional. Clean, friendly, accommodating, and easy to work with. Able to get in and out quickly. More

Always going above and beyond The Mercedes service center has always been extremely helpful in fixing all problems with our various Mercedes. The service managers are always helpfu The Mercedes service center has always been extremely helpful in fixing all problems with our various Mercedes. The service managers are always helpful and extremely knowledgeable. Additionally, we have purchased quite a few cars through this dealership and have always found the salespersons to be very efficient and helpful. More

Excellent experoence This is my 4th lease from Ft Washington MB working with Chip Sunstein. In fact I live in NJ and come to PA because of Chip and the service he gives. H This is my 4th lease from Ft Washington MB working with Chip Sunstein. In fact I live in NJ and come to PA because of Chip and the service he gives. He is GREAT! More

Excellent dealership Great dealership , excellent customer service. I would highly recommend all of my friends and family to visit this dealership. They are more than a t Great dealership , excellent customer service. I would highly recommend all of my friends and family to visit this dealership. They are more than a ten in my opinion. More

We are still waiting Repair part had been on order from Germany for several weeks. I don't fault the dealer for this, but find it hard to believe a circuit board for thi Repair part had been on order from Germany for several weeks. I don't fault the dealer for this, but find it hard to believe a circuit board for this late model S550 does not exist in the US! More