Mercedes-Benz of Fort Washington

My experience was amazing I finally, with the perfect sales rep., drove out with the vehicle of my choice, not the vehicle of the sales reps choice. My sales rep. was also ve I finally, with the perfect sales rep., drove out with the vehicle of my choice, not the vehicle of the sales reps choice. My sales rep. was also very informative and described, as well as demonstrated, many features my vehicle have to offer. More

Getting my annual service I arranged in advance to have a free loaner car, which was delivered to me at the time they picked up my car. The service was completely properly and I arranged in advance to have a free loaner car, which was delivered to me at the time they picked up my car. The service was completely properly and in a timely manner More

Great experience as always!! Great experience with my vehicle's service and Paul Forsyth. He is amazing!! He is customer service oriented and can translate the technicalities. Great experience with my vehicle's service and Paul Forsyth. He is amazing!! He is customer service oriented and can translate the technicalities. He even knows how to deliver expenses when the bill is ready making sure I understand as opposed to focus only on the total amount. More

Joanne was courteous and efficient! Everyone is treated with the upmost respect by staff! I am pressed for time. I have already recommended a friend consider trading in his volkswagon Everyone is treated with the upmost respect by staff! I am pressed for time. I have already recommended a friend consider trading in his volkswagon for a white sports, like my loaner--dreamy! Thank you! Ang More

New Car purchase Both Ian and the young women processing my paperwork where excellent. They were professional, Informative, efficient, and pressure free. Answered my q Both Ian and the young women processing my paperwork where excellent. They were professional, Informative, efficient, and pressure free. Answered my questions and provided details only where I needed them. More

Outstanding in all aspects including quality of work, understanding of problems, courtesy extended to me, follow up after service and completion of work by time promised including quality of work, understanding of problems, courtesy extended to me, follow up after service and completion of work by time promised More

Very professional extremely knowledgeable of the various product lines. TERRIFIC CUSTOMER SERVICE, FROMTHE TIME YOU ENTER THE FRONT DOOR AND ARE GREETED BY THE RE extremely knowledgeable of the various product lines. TERRIFIC CUSTOMER SERVICE, FROMTHE TIME YOU ENTER THE FRONT DOOR AND ARE GREETED BY THE RECEPTIONIST THROUGH THE SALESMAN YOU CLOSE YOUR DEAL!!! More

Pleasent experience, I have done business in the past, 2 prior purchases. My sales person with this purchase is what sets this experience at a higher level. Issac Marlow i I have done business in the past, 2 prior purchases. My sales person with this purchase is what sets this experience at a higher level. Issac Marlow is excellent and very knowledge, his customer service towards me will earn my business in the future! More

Good but could be better Went in for planned service visit. There was an available to the Navigation system which if they offered me I would have gotten. Second time this ha Went in for planned service visit. There was an available to the Navigation system which if they offered me I would have gotten. Second time this has happened where they have not offered something I know was available via previous communication from Mercedes. While there service is otherwise very good, this dealer only tends to mention the overly expensive additional work you need done rather than giving you all the optional things that are available so that you can pick ones you want for that visit. More