Mercedes-Benz of Fort Washington

Awesome They give customer vip all the time And friendly Always keep the word Good services Easy get appointment Enjoy the during the service I can w They give customer vip all the time And friendly Always keep the word Good services Easy get appointment Enjoy the during the service I can work computer during the services lounge is excellent More

The car runs great Very nice cars there! I would recommend this dealer. No tricks or tactics involved! I would definitely go there again and more often for services. Very nice cars there! I would recommend this dealer. No tricks or tactics involved! I would definitely go there again and more often for services. More

Everybody was a great help Even though I was difficult to deal with they all came through like the professionals that they are, and I am glad that my fifty year experience with Even though I was difficult to deal with they all came through like the professionals that they are, and I am glad that my fifty year experience with Mercedes Benz will continue.Thanks guys. More

Almost Very Good! Paul Forsyth, Service Advisor, is a pleasure to work with. He tries extra hard to make a customer feel important and to make you feel he cares about y Paul Forsyth, Service Advisor, is a pleasure to work with. He tries extra hard to make a customer feel important and to make you feel he cares about your car. The reason I rated the service Very Good & not Excellent is because of the car wash. I own a 2016 S550- an expensive car. I feel that when that car is returned to me it should be cleaned properly. When you leave your agency, that is the last thing a customer will remember---their car brought to them looking great. To praise Paul Forsyth, again, I must say he went out of his way to continue to clean & wipe down my car after the car was brought back unfinished. He has an excellent work attitude and I trust his recommendations. I was there for a routine service. Everything except the Car Wash went well. More

Unreliable After several unfavorable service experiences, I decided to return here once again because of a problem with the tire, I have the entire insurance, to After several unfavorable service experiences, I decided to return here once again because of a problem with the tire, I have the entire insurance, to get the tires balanced. I call first ask if I can drop it off night before and that I did not need a loaner. I dropped off Sunday night, Monday morning promptly got a message to my car is being checked received a call from a service associate that the tire did not need to be replaced, I asked that the front tires be balanced, I could pick it up later tonight and she said fine. I received a call about 7 PM on my way to the dealer that balancing had not been done, they did not have time, could they keep it another day I said no. remember, I had no loaner. I have been here several times before for service and always disappointed. Waited 3 hours for a flat tire to be replace with a piece of metal stuck in it. When I went to get my car the tires had been switched from one side to the other and the metal was still in it. Service manager graciously offered a loaner and to drive my car home later, went out to get myself stuff and my car was gone and they didn't;t know where it was. My fault for going back. Simplest service request is botched every time,. I will drive 30 min to Doylestown from now on for anything. More

Frank and Ian are terrific. We recently suffered a fire and lost both of our vehicles. Frank D and Ian F were really helpful, made the process of replacing our car simple and qu We recently suffered a fire and lost both of our vehicles. Frank D and Ian F were really helpful, made the process of replacing our car simple and quick. They were accommodating and empathetic while keeping the process efficient and non-intrusive. Great experience as usual. We bought our 1st Mercedes from Frank D and team 5 years ago. More

Had a problem and just walked in I do usually schedule but i had an issue and they were super and worked into the schedule. Really nice and really accommodating!! Best dealership i I do usually schedule but i had an issue and they were super and worked into the schedule. Really nice and really accommodating!! Best dealership i have ever seen. I try to run my business like these people. More

Excellent Service Paul Forsyth has ben my service agent. for a while now. He is always polite and extremely helpful. He has helped me many times and should be acknow Paul Forsyth has ben my service agent. for a while now. He is always polite and extremely helpful. He has helped me many times and should be acknowledged. The center itself is very customer friendly and very comfortable if one has to wait. More

Great overall place to deal with Any time I go there were for service or sales everyone knows me and makes it a very pleasant and easy way to get business done like a good restaurant Any time I go there were for service or sales everyone knows me and makes it a very pleasant and easy way to get business done like a good restaurant never a bad meal More

Very patient staff. My car has a problem that is sporadic and unpredictable. It has a reaction when I stop at a red light, but I feel confident it will be resolved event My car has a problem that is sporadic and unpredictable. It has a reaction when I stop at a red light, but I feel confident it will be resolved eventually. More