Mercedes-Benz of Fort Washington

Excellent - top notch service from all of all staff including including check in of vehicle. Texting is a good medium to keep me posted. I generally to to local cafe to get something to eat while watin including including check in of vehicle. Texting is a good medium to keep me posted. I generally to to local cafe to get something to eat while wating and the texting keeps me up to date. More

Almost Very Good! Paul Forsyth, Service Advisor, is a pleasure to work with. He tries extra hard to make a customer feel important and to make you feel he cares about y Paul Forsyth, Service Advisor, is a pleasure to work with. He tries extra hard to make a customer feel important and to make you feel he cares about your car. The reason I rated the service Very Good & not Excellent is because of the car wash. I own a 2016 S550- an expensive car. I feel that when that car is returned to me it should be cleaned properly. When you leave your agency, that is the last thing a customer will remember---their car brought to them looking great. To praise Paul Forsyth, again, I must say he went out of his way to continue to clean & wipe down my car after the car was brought back unfinished. He has an excellent work attitude and I trust his recommendations. I was there for a routine service. Everything except the Car Wash went well. More

Everybody was a great help Even though I was difficult to deal with they all came through like the professionals that they are, and I am glad that my fifty year experience with Even though I was difficult to deal with they all came through like the professionals that they are, and I am glad that my fifty year experience with Mercedes Benz will continue.Thanks guys. More

The car runs great Very nice cars there! I would recommend this dealer. No tricks or tactics involved! I would definitely go there again and more often for services. Very nice cars there! I would recommend this dealer. No tricks or tactics involved! I would definitely go there again and more often for services. More

Awesome They give customer vip all the time And friendly Always keep the word Good services Easy get appointment Enjoy the during the service I can w They give customer vip all the time And friendly Always keep the word Good services Easy get appointment Enjoy the during the service I can work computer during the services lounge is excellent More

Congrats to the entire staff Hands down, the best car buying experience, ever! Bruce Gilbert was patient and thorough. We threw him a couple of curve balls, and he hit them all Hands down, the best car buying experience, ever! Bruce Gilbert was patient and thorough. We threw him a couple of curve balls, and he hit them all out of the park. Thanks Again to everyone. Bob and Judy More

great service They had the car I wanted and was willing to work with me despite my trade in being underwater. Sales person was very knowledgeable and made the proce They had the car I wanted and was willing to work with me despite my trade in being underwater. Sales person was very knowledgeable and made the process very simple. More

Great Experience I have leased several cars from this dealer and always received great treatment, especially from my salesman, Fred Mielke. Great cars and great servic I have leased several cars from this dealer and always received great treatment, especially from my salesman, Fred Mielke. Great cars and great service. I recommend it. More

Knowledgeable, professional and careing. My reason is simply this. All your areas are top of the line; your sales department ( Quintin Campbell ) and your service department( Derick Witman) My reason is simply this. All your areas are top of the line; your sales department ( Quintin Campbell ) and your service department( Derick Witman) are truly assets to your dealship. Their knowledge and professionalism are something your dealership should be proud of. Hope this gives you insight into why I deal with your dealship More

Unreliable After several unfavorable service experiences, I decided to return here once again because of a problem with the tire, I have the entire insurance, to After several unfavorable service experiences, I decided to return here once again because of a problem with the tire, I have the entire insurance, to get the tires balanced. I call first ask if I can drop it off night before and that I did not need a loaner. I dropped off Sunday night, Monday morning promptly got a message to my car is being checked received a call from a service associate that the tire did not need to be replaced, I asked that the front tires be balanced, I could pick it up later tonight and she said fine. I received a call about 7 PM on my way to the dealer that balancing had not been done, they did not have time, could they keep it another day I said no. remember, I had no loaner. I have been here several times before for service and always disappointed. Waited 3 hours for a flat tire to be replace with a piece of metal stuck in it. When I went to get my car the tires had been switched from one side to the other and the metal was still in it. Service manager graciously offered a loaner and to drive my car home later, went out to get myself stuff and my car was gone and they didn't;t know where it was. My fault for going back. Simplest service request is botched every time,. I will drive 30 min to Doylestown from now on for anything. More