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Mercedes-Benz of Fort Washington

Fort Washington, PA

Overview
Employees
Reviews
Vehicles
4.6
3,276 Reviews
Mercedes-Benz of Fort Washington is proud to have one of the largest selections of New and Certified Pre-Owned Mercedes-Benz vehicles in the Delaware Valley serving the Main Line, Philadelphia Pennsylvania, New Jersey, Delaware and Maryland. Conveniently located off I-276, miles north of Philadelphia and minutes from I-95 and I-476. We have more than 20 Mercedes-Benz Certified product specialists with over than 100 years combined experience to answer your important questions and assist you with selecting the best vehicle for you. Our showroom features over 15 new Mercedes-Benz luxury vehicles at any given time. Our Cafe lounge offers LCD televisions, free WiFi, comfortable seating areas, and 100% Arabica coffee while you have your vehicle serviced.
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404 Pennsylvania Ave

Fort Washington, PA

19034

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Showing 3,276 reviews

December 11, 2023

great work great service very happy excellent! would definitely reccommend the Mercedes showroom and service to others. More

by RANASALFITI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mike
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Dec 12, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Rana! We're delighted to know you had a great service experience at Mercedes-Benz of Fort Washington! We appreciate your recommendation and see you again. Have a great ride!

December 09, 2023

Don't like the service that the sercice department performs. Also don't like the way the service department treats me as a customer. The only one in service department that I can trust is the service More

by TCILEONBRYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service personal
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Dec 11, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the review. It's important that all of our customers feel valued and receive timely, quality service, so it's disappointing to hear that this isn't what you've experienced. We appreciate your feedback and will make sure it gets discussed with our team so we can take steps to improve. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 08, 2023

Excellent service department. Top customer service especially working with the service manager. I would highly recommend this dealership! Kudos! More

by JUSTICLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hardin
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Dec 11, 2023 -

Mercedes-Benz of Fort Washington responded

We're so glad to know you had an excellent experience with our service department at Mercedes-Benz of Fort Washington! Your recommendation means a lot. We'll pass your kudos on to the team, thank you for sharing!

December 08, 2023

I was charged over 700$ for a battery. Mercedes Benz always disgustingly over charges customers. More

by Bstaubitz1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unimportant
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Dec 11, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your feedback with us. We understand your frustration regarding the cost of parts. If you have any questions about our pricing structure, we are always open to having an honest conversation. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 08, 2023

Everyone was courteous and the service was relatively quick and easy. Renting the loaner vehicle was made simple as well. More

by HUGHESEY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Mercedes-Benz of Fort Washington responded

We appreciate your feedback! It's great to know that our team at Mercedes-Benz of Fort Washington made the service and loaner vehicle process smooth for you. Thanks for choosing us!

December 07, 2023

I like the way this dealership do business. Taking care good client and make clients satisfied the works More

by TRONLAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
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Dec 07, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that you had a positive experience at Mercedes-Benz of Fort Washington! Our team always strives to provide excellent service and ensure client satisfaction. Thanks for your review!

December 05, 2023

Very nice people, Service was Great! ! Will always get my Service there, always making me feel important, when it comes to my Car!! More

by TRONEY313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Mercedes-Benz of Fort Washington responded

We're delighted to know that you've had great experiences with our service team at Mercedes-Benz of Fort Washington. We look forward to continuing the top-notch care for you & your car!

December 05, 2023

Why is the waiting area so COLD? Senior Citizens should not be sitting in a cold area. More

by HJALCORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall his name, but everything was explained,
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Dec 06, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for bringing this to our attention. We sincerely apologize for any discomfort you experienced in our waiting room and will make note of this feedback for future improvements. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 05, 2023

I have been a Mercedes customer for almost a decade. I've had only a handful of great experiences in the service dept. This last visit, Joanne Zaren went above and beyond to help me with this service ap More

by JLESSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Zaren
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Dec 08, 2023 -

Mercedes-Benz of Fort Washington responded

JLESSER, it's great to know that Joanne Zaren was able to provide you with exceptional service during your recent visit. We always aim for a top-notch experience and we're glad she could assist in making the transition from leasing to purchasing smooth for you. If there are any other ways we can help or improve our services further, please don't hesitate to let us know! Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 04, 2023

Just a great bunch. .. responsive, thorough, and they follow through.... truly an exception to the norm... it works! More

by LITER1250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Mercedes-Benz of Fort Washington responded

We're delighted to know you had a positive experience with our team at Mercedes-Benz of Fort Washington! We strive for thoroughness and responsiveness in all we do. Thanks for the review! Safe travels!

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