Mercedes-Benz of Fort Washington

i had an unexpected flat tire after hitting a pothole & i received excellent service & I live out of state. received excellent service & I live out of state. More

Ft. Washington Mercedes needs a lesson on customer loyalty. For over 40 years, my family has purchased Mercedes from West German Mercedes/FW Mercedes, a Washington Mercedes needs a lesson on customer loyalty. For over 40 years, my family has purchased Mercedes from West German Mercedes/FW Mercedes, and before that, VWs. In 1997, I bought two Mercedes, and have only had them serviced at FW Mercedes all these years. Over the past three years, the service has been deplorable. I've had my car in THREE times and the issue still exists. I am extremely busy, travel mostly internationally and DO NOT HAVE TIME to deal with incompetence. My car might be up in years, but has been beautifully maintained and garaged kept, similar to my 911 Porsche. Either go to Euro Motorcars Devon Mercedes for service, or buy a VOLVO, or better yet, get a Porsche. Mercedes Benz are overrated. More

Very professional, caring and accommodating. Service area looked very clean. All personnel very receptive. Satisfying experience Service area looked very clean. All personnel very receptive. Satisfying experience More

I was disappointed in how my issue was handled. I was told that my car was needed for 2 days and almost had my car for 3 weeks. They fixed an issue in January that needed to be replaced during th I was told that my car was needed for 2 days and almost had my car for 3 weeks. They fixed an issue in January that needed to be replaced during this service. I had to keep contacting them to find out the status of my vehicle. More

Ajah was wonderful . She managed my expectations and ensured all my needs were met. I will recommend her to my family and friends as I know they'll be in good hands . She managed my expectations and ensured all my needs were met. I will recommend her to my family and friends as I know they'll be in good hands . More

the mercedes dealership of fort washington provides the utmost professional and prestigious performance for customers all staff are friendly and helpful utmost professional and prestigious performance for customers all staff are friendly and helpful More

Making an appointment was easy. The communication from the service department was great. They were able to get all maintenance work done and also replace my broken windshield. Aweso The communication from the service department was great. They were able to get all maintenance work done and also replace my broken windshield. Awesome experience. More

Car taken care immediately and problem fixed. Auxiliary battery replaced and problem solved. No problems since replacing battery Auxiliary battery replaced and problem solved. No problems since replacing battery More

I must say the for last 3 years service has been exemplary. I have come in contact with several different employees who have had to service my needs and all have been patient & polite. I have to g exemplary. I have come in contact with several different employees who have had to service my needs and all have been patient & polite. I have to give recent shout-outs to Nick Lugara, Ricky, and Dominic over at the Enterprise counter. This is the kind of treatment people remember and choose to come back time & time again. More

Took my vehicle in right away. Frank was very accommodating and friendly. Happy was the technician and explained the details of my vehicle’s condition and what I would need before Frank was very accommodating and friendly. Happy was the technician and explained the details of my vehicle’s condition and what I would need before the next inspection period. A very pleasant experience. More