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Mercedes-Benz of Fort Washington

Fort Washington, PA

4.6
3,276 Reviews
Mercedes-Benz of Fort Washington is proud to have one of the largest selections of New and Certified Pre-Owned Mercedes-Benz vehicles in the Delaware Valley serving the Main Line, Philadelphia Pennsylvania, New Jersey, Delaware and Maryland. Conveniently located off I-276, miles north of Philadelphia and minutes from I-95 and I-476. We have more than 20 Mercedes-Benz Certified product specialists with over than 100 years combined experience to answer your important questions and assist you with selecting the best vehicle for you. Our showroom features over 15 new Mercedes-Benz luxury vehicles at any given time. Our Cafe lounge offers LCD televisions, free WiFi, comfortable seating areas, and 100% Arabica coffee while you have your vehicle serviced.
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404 Pennsylvania Ave

Fort Washington, PA

19034

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Showing 3,276 reviews

May 29, 2023

I have tried to speak to the GM and the Assit MGR but we have all been playing phone tag and its the holiday. Don't know if I really want do business with Ft Washington Mercedes Benz anymore. I am now 10 More

by ARNIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023

Did not offer or explain any accessories that are available for my vehicle. None of the Mercedes websites list any accessories that are available. When I wanted an accessory, there was no option to p More

by MICHAEL.WOJCIECHOWSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Issac Marlowe
Jun 14, 2023 -

Mercedes-Benz of Fort Washington responded

Michael, we're sorry to hear that our dealership did not properly advise you of the accessories available for your vehicle and that the payment process was inconvenient. If you wish to discuss this situation further, I welcome you to reach out at your earliest convenience. Thank you, Carla Savage - General Manager - carla.savage@yourmercedes.com

May 27, 2023

I don't feel like it. What kind of survey is that that forces you to make up a story when you have nothing to say? More

by BRAD66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the feedback, Brad. Our goal is to better understand our customers' experiences so we can continue to improve. If you have any specific questions or concerns that we can address for you, please don't hesitate to reach out directly. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

May 26, 2023

The work performed was done on a timely manner and the service provided was excellent. Thank you. More

by JYABLUNSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Mercedes-Benz of Fort Washington responded

We're happy to hear your experience lived up to our expectations! We hope to see you again for your next appointment! Thank you! - Mercedes-Benz of Fort Washington

May 26, 2023

Dealership very professional and thorough. Always alerts you to issues and explanations. Easy access to your Service Manager. More

by J_M_METCALFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Mercedes-Benz of Fort Washington responded

It makes us happy that your experience was so positive! We appreciate your kind words for our team and look forward to seeing you at your next appointment! Thank you! - Mercedes-Benz of Fort Washington

May 26, 2023

I generally was pleased with things but some things did not go as I expected. More

by FRANKLODGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clint
Jun 14, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the review, Frank. Please don't hesitate to contact me directly if there are any outstanding concerns that we can address for you. Respectfully, Carla Savage - General Manager - carla.savage@yourmercedes.com

May 26, 2023

Excellent service like every time. Service advisor Christine always on top of the work and make sure everything done correctly. More

by Shakh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
May 26, 2023 -

Mercedes-Benz of Fort Washington responded

Christine and our team are glad your visit was so positive! We hope that you continue to feel confident returning to Mercedes-Benz of Fort Washington! Thank you!

May 26, 2023

ricky is the best professional, knowledgeable, personal. been smooth sailing. warranty work has been excellent More

by BONBRON
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service manager rick
May 26, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for recommending Ricky at Mercedes-Benz of Fort Washington!

May 25, 2023

Great salesperson and great finance person. Disappointed that the dealership wouldn't hold the car with a large deposit for more than 48 hours. We agreed to buy the car on Friday afternoon an More

by TROTZ1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for taking the time to share your feedback. We strive to provide excellent service and it's disappointing that we fell short of your expectations. We apologize for any inconvenience you experienced with the holding deposit and the delay in receiving your vehicle. If there is anything else we can do for you or if you would like to discuss this further, please don't hesitate to give us a call directly. Thank you, Carla Savage - General Manager - carla.savage@yourmercedes.com

May 25, 2023

They worked with me to get the deal done. They were very professional. Will buy from them again. More

by STEVE@PRECISIONSTEEL.US
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad we earned your business, Steve! We hope you enjoy your vehicle and come to visit us again soon! Thank you! - Mercedes-Benz of Fort Washington

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