Mercedes-Benz of Fort Washington

Absolutely pleasant experience in all aspects. This was my first time buying a brand new car. Had some presumptions about dealers reading reddit comment online, but I was wrong. It felt more like This was my first time buying a brand new car. Had some presumptions about dealers reading reddit comment online, but I was wrong. It felt more like buying a nice piece of clothing, where the employees there were just genuinely happy to help you find your perfect fit. The sales people at Mercedes Fort Washington were respectful, informative, and efficient. Had the pleasure to be helped by Jeff and Julian from sales, then Tito from finance and, Joanne from finance/service? were all fantastic. The finance explained to me in detail what each of the maintenance package means without pressuring me at all. I ended up picking the maintenance and the tire packages. More

Fantastic Service. They go above and beyond to provide excellent service each and every time I go there! They go above and beyond to provide excellent service each and every time I go there! More

Excellent Service and staff. They go above and beyond to provide excellent service each and every time I go there They go above and beyond to provide excellent service each and every time I go there More

Very attentive and professional. I’ve bought my cars from MB FW for 20 years and always appreciated their excellence. I’ve bought my cars from MB FW for 20 years and always appreciated their excellence. More

Excellent dealership. Brian just sold my 7th vehicle from this dealership. He is extremely knowledgeable and helpful. I like to load my vehicles with all the tech. He knew Brian just sold my 7th vehicle from this dealership. He is extremely knowledgeable and helpful. I like to load my vehicles with all the tech. He knew the answers before I even asked them. The experience was so good that I would have to work with Brian on my next purchase. Management is great too Micheal was involved with my trade in and was fair. We enjoyed a chat after the sale too. He is a smart guy and you realize why he has done well at the dealership. We have worked with Carla too a couple of times. We even “stole” her car two days after she got it as a management vehicle when we bought another car last year (my wife liked the features on her car and it had no milage on it). The people at this dealership remember your name, and are always friendly after the sale. The salespeople and managers remember you and will say hello if you are in for service. The caliber of the employees is top notch. As someone who can afford a high end car, I am reasonably sophisticated. I would never go to a dealership where I was patronized or felt uncomfortable. Service is good too. Nick always has a smile and is diligent following up with you when your vehicle is in for service. He will likely go places based on his attitude. I have watched the service managers (Derek & Paul) go from basic positions to management. It seems like the dealership top management values people with great attitudes, a positive customer mindset, and with a great work ethic. I have seen employees stick around for many years. I have watched some of the younger guys grow up, and they have seen my kids grow up too. Bottom line. You always get great service, feel welcome and are appreciated at Mercedes Benz of Fort Washington. More

Frank responded to my email for assistance before 9AM on a Monday ! That in itself was terrific; ordered the needed part and he was most accommodating with getting our Sprinter serviced during a very quick a Monday ! That in itself was terrific; ordered the needed part and he was most accommodating with getting our Sprinter serviced during a very quick wait. Also answered questions we had as first time sprinter owners unrelated to the initial problem. Much appreciated. More

Sales rep initiated help with the service department to have my car evaluated and subsequent coordination and communication for everything, including loaner car, was excellent. have my car evaluated and subsequent coordination and communication for everything, including loaner car, was excellent. More

Great service and sales teams. I appreciate that they will respond promptly to my questions/concerns. I appreciate that they will respond promptly to my questions/concerns. More