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Mercedes-Benz of Fort Washington

Fort Washington, PA

Overview
Employees
Reviews
Vehicles
4.6
3,271 Reviews
Mercedes-Benz of Fort Washington is proud to have one of the largest selections of New and Certified Pre-Owned Mercedes-Benz vehicles in the Delaware Valley serving the Main Line, Philadelphia Pennsylvania, New Jersey, Delaware and Maryland. Conveniently located off I-276, miles north of Philadelphia and minutes from I-95 and I-476. We have more than 20 Mercedes-Benz Certified product specialists with over than 100 years combined experience to answer your important questions and assist you with selecting the best vehicle for you. Our showroom features over 15 new Mercedes-Benz luxury vehicles at any given time. Our Cafe lounge offers LCD televisions, free WiFi, comfortable seating areas, and 100% Arabica coffee while you have your vehicle serviced.
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404 Pennsylvania Ave

Fort Washington, PA

19034

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Showing 3,271 reviews

June 03, 2024

The repairs took longer as the parts were not in stock. This was not communicated well. In addition, my calls were not returned until I complained to the department manager. More

by TTHOMPSON9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing this feedback. We apologize for the delay and lack of communication that you experienced. Your comments are appreciated and will help us improve our service moving forward. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@mileone.com

May 31, 2024

Always professional truly the best service around Knowledgeable customer care team service top notch quality care More

by DALLASSC2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for your 5-stars! We look forward to seeing you next time at Mercedes-Benz of Fort Washington!

May 31, 2024

I have never had an issue at Fort Washington dealership until my last service at this location. I was told that a particular service was done on my car only to find out that it was not done. Rick at the se More

by VSTEPHENSON1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rick
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Jun 03, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your experience. It's disappointing to hear about the initial oversight, but I'm glad Rick was able to assist and ensure everything was taken care of. We appreciate your understanding and will strive to prevent such issues in the future. If you have any further concerns or questions, please reach out anytime at Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

May 30, 2024

My service desk, Christine Lowe is very knowledgeable and her service was promptly done well. I usually do not remember service person but Christine was outstanding. More

by KYU500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Lowe
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May 30, 2024 -

Mercedes-Benz of Fort Washington responded

We're delighted to hear that Christine provided outstanding service at Mercedes-Benz of Fort Washington. Thank you for sharing your positive experience!

May 30, 2024

Car left outside after work completed, not one word was said to me. I stood there hot. I felt disrespected as a consumer. More

by NICHOL3244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blown off
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Jun 03, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for reaching out. I'm disappointed to hear about this experience and would like the opportunity to get some additional details from you so I can make sure I'm addressing the situation appropriately with our team. At your earliest convenience, would you please contact me directly? Thanks again, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

May 29, 2024

Outstanding service and hospitality by all members of the service team from road side assistance to the final delivery More

by GOOLFUR
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Forsyth
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May 30, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for the wonderful feedback! We're delighted to hear that our service team at Mercedes-Benz of Fort Washington provided outstanding hospitality from start to finish. Safe travels ahead!

May 29, 2024

Great service and customer service. The dealership is clean and has nice amenities. Everyone is friendly. More

by 160CARROLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for the kind words! We're glad to hear you enjoyed our service and amenities at Mercedes-Benz of Fort Washington. We appreciate your support!

May 28, 2024

I wouldn't service my Benz anywhere but here. They take great care of me and my GLS! More

by GARY@ARLINGTONCEMETERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Colantonio
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May 28, 2024 -

Mercedes-Benz of Fort Washington responded

We really appreciate you taking the time to leave Mercedes-Benz of Fort Washington this awesome review, thank you!

May 28, 2024

Great service but expensive. Hard to get someone on the phone but once you do, the representatives are very professional and considerate. More

by LTHOMAS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for your feedback! We're glad to hear that our team provided professional and considerate service. We understand the concerns about pricing and phone availability, and we'll work on improving these areas.

May 28, 2024

This dealership is your go to for all things Mercedes-Benz, from your new car to merch to servicing. They are your friendly and professional dealer. From the receptionist to the closing manager. More

by VJONES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Dick
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May 28, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for the fantastic review! We're delighted to hear that our team, especially Brian, provided such a thorough and professional experience at Mercedes-Benz of Fort Washington. Enjoy all the cool features of your new Benz!

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