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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,283 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
2,283 Reviews of Mercedes-Benz of Fort Washington - Service Center
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May 15, 2024
There needs to be a better communication between the Body Shop and the Service Dept. I was told that the Repair of my car was finished but when I stopped by to pick up my car, only the body shop work was do Shop and the Service Dept. I was told that the Repair of my car was finished but when I stopped by to pick up my car, only the body shop work was done but other check up was not performed so I had to come back the second time to pick up my car. Otherwise everything else was good ! More
by SAM.C.CHUNG
Verified Customer
Helpful May 14, 2024
Unethical practices are going on at Fort Washington Mercedes Benz…never got back to me in regards to service issues they said was done and were never done. Emailed them….texted them…. still no response Mercedes Benz…never got back to me in regards to service issues they said was done and were never done. Emailed them….texted them…. still no response…my car still sounds the same…they never fixed my charger port, never fixed the noise with whatever is going on in the back that have to do with my tires; Paid for things that wasn’t wrong with my car and kept saying it was fixed when you can clearly hear the same noise….just horrible experience….had my car sitting for 2-3 weeks saying it was being worked on and never worked on it More
by KRYSTEN86
Employees Worked With
Nick
May 13, 2024
Service is amazing as usual. You feel right at home. They communicate with you and break everything down. Plus you get a complementary car wash. You feel right at home. They communicate with you and break everything down. Plus you get a complementary car wash. More
by ANAIUQWATSON
May 12, 2024
Makes me feel the love and family also the integrity and respect that cares and service respect that cares and service More
by TAYLORCRYSTAL65
Employees Worked With
May 10, 2024
Jessica was an excellent associate. She was the perfect one to demonstrate the features on our 2021 Hyundai Santa Fe Calligraphy. The process was seamless. She was the perfect one to demonstrate the features on our 2021 Hyundai Santa Fe Calligraphy. The process was seamless. More
by George
Employees Worked With
Jessica Pasquale
May 10, 2024
Initially felt very good. After we dropped off the vehicle communication dropped. 17 days for a commercial vehicle is too long for the minor damage After we dropped off the vehicle communication dropped. 17 days for a commercial vehicle is too long for the minor damage More
by ACCLIMATEDSERVICESINC
Employees Worked With
Traci
May 10, 2024
This was my first time taking my car to get serviced. I was kind of lost in the beginning, but somebody greeted and help me out. I’ve been having issues with my back up camera and Nick took care of it fo I was kind of lost in the beginning, but somebody greeted and help me out. I’ve been having issues with my back up camera and Nick took care of it for me. He took the time and explained to me what happened and also explained how they fixed it. I waited in the lounge area and the service wasn’t too long. I wish they had phone chargers, but I didn’t ask around to see if they did. More
by LEARY61
Employees Worked With
Nick
May 10, 2024
Good experience for my first service visit. Check in and the loaner car process went smoothly. Check in and the loaner car process went smoothly. More
by KCC7707
