Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews
Call Service Center (267) 419-4033

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

Sort by
April 03, 2024

Excellent service , nice competent people, professional chess was extremely smooth and timely . They explained everything clearly and accurately. I highly recommend them ! More

by JOANLBAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rickey Speigel !!
Report | Print
Apr 04, 2024 -

Mercedes-Benz of Fort Washington responded

We're delighted to know you had a smooth and timely experience with us at Mercedes-Benz of Fort Washington. Thank you for recommending our service, we appreciate it!

April 03, 2024

The dealership is great,the people are kind & helpful, loaner service is easy, the drawback is the exuberant cost of repairs. Unfortunately I will be looking for a new place for car repairs. More

by DONNACLOTHIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Report | Print
Apr 03, 2024 -

Mercedes-Benz of Fort Washington responded

Donna, thank you for the review. We strive for competitive pricing while maintaining high-quality service. Your feedback is valuable and will certainly be kept in mind as we work to continually improve the experiences our customers have with us. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

April 02, 2024

Frank R. is the best! Very attentive and extremely well organized. Thank you very much! More

by BRENDAN_MAHONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank R
Report | Print
Apr 02, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Brendan! Thank you for leaving us this five-star review and kind words about Frank from our service team at Mercedes-Benz of Fort Washington! We'll see you next time!

April 02, 2024

Ricky Spiegel is my service advisor. He is very helpful and knowledgeable. Fort Washington Mercedes is the best! More

by MCROSS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Mercedes-Benz of Fort Washington responded

Hi M Cross! We're glad to know that Ricky was able to assist you with your service needs at Mercedes-Benz of Fort Washington. Thanks for the positive feedback and we look forward to serving you again!

April 02, 2024

My love when I have to bring my car in for service. The people at Mercedes are so professional More

by EZAKAREWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Mercedes-Benz of Fort Washington responded

Wow! Thank you so much for your awesome rating and feedback! We're so glad to have you as a customer! – Mercedes-Benz of Fort Washington

April 01, 2024

Zero transparency, lie about warranty services … tell you that you need breaks and it’s been a year and still no break light … commentary fraudulent department More

by KJF0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Fort Washington responded

We're truly sorry to hear about your experience. Transparency and honesty are key values for us, so it's concerning that you feel this way. We'd like the opportunity to discuss these issues further with you and see how we can make things right. Please reach out at your earliest convenience - Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 30, 2024

Labor is too expensive. you do not always get free loners. Will not get a constant car wash. More

by DBASSETT15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Fort Washington responded

I would really appreciate the chance to learn more about your experience and see what we can do to improve your 3-star rating. Would you be willing to talk this through with me? If so, please reach out to me at your convenience. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 29, 2024

Great service, great work. Personable staff, they take your concerns seriously and try their best to resolve them. More

by RISSA60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina, Jasmine, Paul , Diane
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Rissa! We appreciate your positive feedback! It's great to know our team at Mercedes-Benz of Fort Washington was able to provide you with the excellent experience we strive for. We're here if you need anything else in the future!

March 29, 2024

Great service. Excellent dealership.every one is very professional and helpful.Very satisfied. Thank you More

by rakesh5224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Spiegel and the foreman
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Rakesh! We're delighted to know that you had a great experience at Mercedes-Benz of Fort Washington. Thanks for the positive feedback and enjoy your ride!

March 28, 2024

great customer service and getting a loaner was easy ! i enjoy having the snacks and something to drink . More

by carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Mercedes-Benz of Fort Washington responded

Carol, we're glad to know you had a great experience at Mercedes-Benz of Fort Washington! We aim to make every visit comfortable and convenient. Enjoy your loaner car and the snacks!

1
...
9
10
11
...
233