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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,323 Reviews
Call Service Center (267) 419-4033

2,323 Reviews of Mercedes-Benz of Fort Washington - Service Center

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April 04, 2024

Everything was great only one is that couple times was really hard to talk to someone and phone was switching over auto response which is a little bit annoying otherwise very satisfied have 2 bmws now and More

by VAKHTANGSUTIDZE
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Mercedes-Benz of Fort Washington responded

We appreciate your feedback and are glad to know you're considering switching back to Mercedes! We look forward to serving you again! Thank you! - Mercedes-Benz of Fort Washington

April 03, 2024

Error message on one day old 2024 GLE350. Sent pic to service dept rep Ryan. Great communication and prompt resolution. More

by DAVE@DAVEBOERNER.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know that Ryan and our service team at Mercedes-Benz of Fort Washington were able to promptly resolve the issue with your GLE350. Thanks for sharing this positive feedback!

April 03, 2024

Excellent service , nice competent people, professional chess was extremely smooth and timely . They explained everything clearly and accurately. I highly recommend them ! More

by JOANLBAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rickey Speigel !!
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Apr 04, 2024 -

Mercedes-Benz of Fort Washington responded

We're delighted to know you had a smooth and timely experience with us at Mercedes-Benz of Fort Washington. Thank you for recommending our service, we appreciate it!

April 03, 2024

The dealership is great,the people are kind & helpful, loaner service is easy, the drawback is the exuberant cost of repairs. Unfortunately I will be looking for a new place for car repairs. More

by DONNACLOTHIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
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Apr 03, 2024 -

Mercedes-Benz of Fort Washington responded

Donna, thank you for the review. We strive for competitive pricing while maintaining high-quality service. Your feedback is valuable and will certainly be kept in mind as we work to continually improve the experiences our customers have with us. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

April 02, 2024

My love when I have to bring my car in for service. The people at Mercedes are so professional More

by EZAKAREWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Mercedes-Benz of Fort Washington responded

Wow! Thank you so much for your awesome rating and feedback! We're so glad to have you as a customer! – Mercedes-Benz of Fort Washington

April 02, 2024

Frank R. is the best! Very attentive and extremely well organized. Thank you very much! More

by BRENDAN_MAHONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank R
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Apr 02, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Brendan! Thank you for leaving us this five-star review and kind words about Frank from our service team at Mercedes-Benz of Fort Washington! We'll see you next time!

April 02, 2024

Ricky Spiegel is my service advisor. He is very helpful and knowledgeable. Fort Washington Mercedes is the best! More

by MCROSS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Mercedes-Benz of Fort Washington responded

Hi M Cross! We're glad to know that Ricky was able to assist you with your service needs at Mercedes-Benz of Fort Washington. Thanks for the positive feedback and we look forward to serving you again!

April 01, 2024

Zero transparency, lie about warranty services … tell you that you need breaks and it’s been a year and still no break light … commentary fraudulent department More

by KJF0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Fort Washington responded

We're truly sorry to hear about your experience. Transparency and honesty are key values for us, so it's concerning that you feel this way. We'd like the opportunity to discuss these issues further with you and see how we can make things right. Please reach out at your earliest convenience - Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 30, 2024

Labor is too expensive. you do not always get free loners. Will not get a constant car wash. More

by DBASSETT15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Mercedes-Benz of Fort Washington responded

I would really appreciate the chance to learn more about your experience and see what we can do to improve your 3-star rating. Would you be willing to talk this through with me? If so, please reach out to me at your convenience. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 29, 2024

Great service, great work. Personable staff, they take your concerns seriously and try their best to resolve them. More

by RISSA60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina, Jasmine, Paul , Diane
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Apr 01, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Rissa! We appreciate your positive feedback! It's great to know our team at Mercedes-Benz of Fort Washington was able to provide you with the excellent experience we strive for. We're here if you need anything else in the future!

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