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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,323 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,323 Reviews of Mercedes-Benz of Fort Washington - Service Center
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May 12, 2021
Still waiting for sunglass holder replacement to come in. Have not been called that it’s in or been provides an update. It’s been several months Have not been called that it’s in or been provides an update. It’s been several months More
by WOODENCORNELL
Verified CustomerEmployees Worked With
May 10, 2021
When i called maid the appointment and dropped the vehicle off, the service advisor was nice assuring they would take care of any problems with the vehicle. When I called about the vehicle they knew w vehicle off, the service advisor was nice assuring they would take care of any problems with the vehicle. When I called about the vehicle they knew what had to be done with the vehicle they were waiting on the approval from corporate to get the vehicle repaired under warranty was the hold up on the vehicle. More
by JOHN.BILGER
Employees Worked With
Susan, Hayes
May 08, 2021
I hit a pot hole that damaged two right tires. MB Fort Washington took care of my car right away. The staff as always was courteous and provided frequent updates on the replacement progress. Washington took care of my car right away. The staff as always was courteous and provided frequent updates on the replacement progress. More
by JoelS
Employees Worked With
May 07, 2021
Very easy and great service. I feel confident with MB of Fort Washington and will remain a customer for a very long time. Thank you. Fort Washington and will remain a customer for a very long time. Thank you. More
by ROVNERDPR22
Employees Worked With
May 07, 2021
Drop off smooth , communication excellent, work fine, pick up was poor experience.. had to basically track down my car and pull it up myself, not good pick up was poor experience.. had to basically track down my car and pull it up myself, not good More
by Mmullen23
Employees Worked With
May 06, 2021
Left my sprinter with Susan for 10 days , for the same problem egr valve , she keep the van and proceeded to tell its not covered under warranty, the egr valve was replaced by the same dealership twice problem egr valve , she keep the van and proceeded to tell its not covered under warranty, the egr valve was replaced by the same dealership twice More
by AKHODAK
Employees Worked With
May 06, 2021
I was told that the dashboard dimmer switch would require them having to rip up the floor to figure it out and was it raining when it stopped working? I’m not stupid and it’s not my problem what needs to ha them having to rip up the floor to figure it out and was it raining when it stopped working? I’m not stupid and it’s not my problem what needs to happen to fix it. So they gave me the car back with the switch still broken. Now it’s coming back 2 wks later for the switch and check engine light. I’m very frustrated. I have to call Joann Z to get a response or a call back and to be taken care of. My time is valuable as well. I didn’t deal with anyone who is listed below. More
by HP Transport
Employees Worked With
JoAnn Z. Is the Best. I won’t deal with anyone else. She stands by her word.
May 05, 2021
The workers are excellent in customer service. The waiting room is luxurious as Mercedes. I feel more relaxed each time I come there for service. waiting room is luxurious as Mercedes. I feel more relaxed each time I come there for service. More
by NIKYEM
Employees Worked With
May 01, 2021
Very easy and great service. I feel confident with MB of Fort Washington and will remain a customer for a very long time. Thank you. Fort Washington and will remain a customer for a very long time. Thank you. More
by MARTINKOMPAS
Employees Worked With
May 01, 2021
I love how they alert me when services required on my vehicle and the loaner program is 100% legit I feel I'm getting the best for my buck there vehicle and the loaner program is 100% legit I feel I'm getting the best for my buck there More
by BRIAN.P.DEAN70
