Mercedes-Benz of Fort Washington - Service Center

Service was excellent as usual. Could not do better anywhere else. Would recommend dealership to other people. Worth the trip as you are two hours from the house. anywhere else. Would recommend dealership to other people. Worth the trip as you are two hours from the house. More

These guys are great always going above and beyond! To be honest If I had a Toyota I’d bring it here to get work done lol! honest If I had a Toyota I’d bring it here to get work done lol! More

Completely satisfied with the service received. Availability to offer a loaner vehicle made all the difference of the world. They have elevated their service is at the level of their luxury product Availability to offer a loaner vehicle made all the difference of the world. They have elevated their service is at the level of their luxury product. Highly recommended. More

Awesome experience. Everybody at Fort Washington Mercedes-Benz was professional. Fred Mielke - the best one!!! Highly recommend him to find your new Mercedes Benz. Best place to find new vehicl Mercedes-Benz was professional. Fred Mielke - the best one!!! Highly recommend him to find your new Mercedes Benz. Best place to find new vehicle. More

Great service very polite make you feel right at home will always go for my service excellent team Ryan thumbs up price great as well. will always go for my service excellent team Ryan thumbs up price great as well. More

Beautiful showroom and waiting area excellent greeting area as you come through the front door with very knowledgeable individuals to guide you Wonderful Service department with fantastic advisers area as you come through the front door with very knowledgeable individuals to guide you Wonderful Service department with fantastic advisers More

I took my car in for collision repair and the process went seamlessly from the time the car was dropped off, settlement on damage and work with insurance and ultimately the repair work completed and qual went seamlessly from the time the car was dropped off, settlement on damage and work with insurance and ultimately the repair work completed and quality workmanship. We were also able to get the state inspection done as well, making it easier and no second trips. thank you More

I wanted to take a moment to recognize some extraordinary service at Mercedes-Benz of Fort Washington. On Tuesday, 1/26/2021, I unfortunately hit a very bad pothole while on the Pennsylvania Turnpike while d service at Mercedes-Benz of Fort Washington. On Tuesday, 1/26/2021, I unfortunately hit a very bad pothole while on the Pennsylvania Turnpike while driving to work from New Jersey. My front tire was badly damaged, but I was thankful to have run-flat tires and was able to make it safely to work. I then searched for the closest dealership and called the parts department. I made contact with the gentleman in parts (unfortunately, I didn't get his name). He was very professional and confirmed the tire was in stock and transferred me to the service department. This is when I made contact with Joanne Zaren. This is where the experience became truly awesome! Joanne made me feel like the ONLY and most important customer of the day. She advised me to bring it in and she assured me the one tire would be changed the same day. I explained to her that I needed to get back to New Jersey for an appointment by early afternoon. Joanne then called me back within 30 minutes to inform me that I also had a cracked rim and suggested I replace all 4 tires due to wear and a full alignment. I immediately agreed and then Joanne said that since it would require a little more work, it wasn't going to be complete by 2pm, but assured me that they would have it done that same day. She then offered me a free Mercedes loaner to get me to my appointment. I also had contact with Xavier Lopez from service as well. Xavier was very informative and professional! He even sent me pictures of the damage before I confirmed the work to be completed. I have been purchasing new vehicles for over 18 years and have owned numerous Mercedes Benz vehicles. This is by far the best experience I have ever had in my life at a dealership. It is truly amazing what a person can do to make your experience wonderful. Joanne was professional, patient and she kept me informed all through the day. What started out as a bad day was quickly turned around by Joanne and the team. Joanne is an asset to the company and anyone who has hesitations on bringing your car in for service or maintenance, I highly recommend you reach out/ask for Joanne! Thank you for the truly unparalleled experience I received! More

great service quick service friendly service everything was wonderful from the time i dropped off to the time i picked up would go there again was wonderful from the time i dropped off to the time i picked up would go there again More