Back

Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.5
2,323 Reviews

2,323 Reviews of Mercedes-Benz of Fort Washington - Service Center

Sort by
November 06, 2020

I found everything was as expected. No surprises is always a good thing. Expect for this review app which expects a minimum of 25 words. Hey, sometimes simpler is better. More

by PHARTUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you so much for the positive review!

November 06, 2020

Every time that I utilize the service from the Center I have never been disappointed. The service is always handled with "kid gloves" and my representative, Tony has always kept me updated with the most re More

by STEVEPERCHICK@COMCAST.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you Steve for your taking the time to let us know Tony and the service team are taking good care of you and your vehicle. Providing the best service experience is our goal and we're pleased to know we have met that goal. Thank you for your business! Mercedes-Benz of Fort Washington

November 05, 2020

Great serviceThank you for your profeesionalismLooking Great service Thank you for your profeesionalism Looking for a new Mercedes soon Thanks again for all of your professional care over the pasr 2 More

by DREGL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Mercedes-Benz of Fort Washington responded

Hello and thank you for being a loyal client for 25 years! We work hard for our clients and it's a pleasure to know you are satisfied. Thank you for taking the time to share your experience - we truly appreciate it. Mercedes-Benz of Fort Washington

November 04, 2020

My first mercedes and i was treated so well i felt sorry for taking so long to get here. It was quite an unusual thing More

by ONEGUDMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Mercedes-Benz of Fort Washington responded

We are pleased to hear you were treated so well! Owning a Mercedes-Benz for the first time is exciting and we're so glad you came in to have your vehicle serviced. Our Service Team is highly trained in everything Mercedes-Benz and ready to assist you should you have questions. Congratulations on owning a Mercedes-Benz!

Jun 09, 2022 -

ONEGUDMAN responded

MY CONVERTIBLE TOP LEAKED FLUID AND STOPPED WORKING. THE EXCELLENT MECHANICS TOOK TWO PAIN STAKING HOURS, COMBING THRU TO FIND THE EXACT PROBLEM. THE HYDROLIC FLUID AND ITS PARTS CEASED TO WORK. IT WAS AN EIGHT HOUR JOB TO FIX BUT THEY DID IT. THE WARRANTY ONLY COVERED PART OF THE REPAIR..BUT THE REMARKABLE CUSTOMER SERVICE AT MERCEDES-BENZ OF FORT WASHINGTON MADE IT WORK. DERRICK WAS EXCEPTIONAL IN HIS CUSTOMER SERVICE DUTIES.

November 01, 2020

I am very pleased with the way that your representative, John Duke, has handled the repairs needed on our Benz E350. He is polite and efficient and makes dealing with your company a pleasure. More

by JAG1496
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Smith
Nov 01, 2020 -

Mercedes-Benz of Fort Washington responded

It has been a pleasure serving you. Quality customer service is always our number one priority so we are happy to hear that John met your expectations. Thank you for choosing Mercedes Benz of Fort Washington. We look forward to having you as one of our valued customers for many more years to come! Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

November 01, 2020

Too expensive and incomplete service i had work done less than 2 yrs ago and the same problem reoccurring i had to pay again for their mistake, im hoping the issue is not going to be reoccurring we will see More

by DPAYNE771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2020

Wow, Great Service and everything requested was done right. Car was received on time with no waiting. Staff was friendly and courteous. The only thing missing was the coffee. Thanks More

by SYSBEXMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hamilton
Nov 01, 2020 -

Mercedes-Benz of Fort Washington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

October 30, 2020

Wow, I was surprised at how efficient they were! They were very courteous to me. Everyone spoke to me as if they knew me! The price was reasonable and they resolved all my problems. This is a place I wil More

by CLINT.ABNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

October 29, 2020

Great service and ease of making appointments. All requested work was performed and it is pleasure to deal with this service dept. compared to other dealers. More

by DONAHUEBAILEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tony
Nov 01, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

October 28, 2020

Have been going to this dealership for over 20 years and their workmanship and friendliness has always been excellent. I don't know if Mercedes has a Senior Citizen discount if they don't it would be nice More

by BIGREET13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Hamilton
Oct 29, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

...
136
...