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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.5
2,323 Reviews

2,323 Reviews of Mercedes-Benz of Fort Washington - Service Center

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September 02, 2020

Excellent and welcoming staff, prompt service and attention to detail. I highly recommend Mercedes of Fort Washington for the care and service of your Mercedes. More

by DMS82ND
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

August 30, 2020

Not a good experience. I had an appointment to have the Blind Spot & lane changing System checked out it was inoperative. Dropped the car off at 9:45 AM. Never heard back from them, I called & was told ho More

by JOEKORNFIELD
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
no
August 29, 2020

Problem still persists after 2 visits , frustrated and don’t know my next move but will be bringing it back soon to try and solve the issue More

by DEVRIN1024
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2020

I was satisfied with the services received. Felt that staff went over and above to make sure needs were meet and to make sure we were satisfied. More

by ACEREELSTUDIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

August 29, 2020

Love the quick check in and check out. Couldn’t be happier. The service persons are top notch. Always cheerful and respectful. Keep up the great work. More

by PHARMASTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dessire Cardenas, Amy Hamilton, Aaron Smith
Aug 29, 2020 -

Mercedes-Benz of Fort Washington responded

Thanks for sharing your thoughts about your experience with Mercedes Benz of Fort Washington. We appreciate your business and hope to see you again soon! Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

August 28, 2020

Can't say enough good things about our experience with MB Fort Washington. I personally work in the hospitality industry and can tell pretty easliy when a crew has it together or not. It was obvious in all o More

by CHADHCOLWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian, Mike
Aug 29, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

August 28, 2020

I cannot say enough positive things about your service department. Unfortunately, I just experienced a parts cost that is extreme - crazy. Cost of a Benz. More

by RSZOSTAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanne Zaren
Aug 28, 2020 -

Mercedes-Benz of Fort Washington responded

Hello, Thank you so much for your excellent review! We are so glad that Joanne had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes Benz of Fort Washington. Please don't hesitate to reach out if you need anything else. Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

August 27, 2020

Benz met all of the concerns and i am satisfied with all the quality work that was perfomed. the service providers were very friendly and service was great. More

by ABKHUSHI06
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : anthony
Aug 27, 2020 -

Mercedes-Benz of Fort Washington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes Benz of Fort Washington. Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

August 22, 2020

Not only was the body work flawless, the detailing was an added bonus. Thank you for making the process easy and smooth - I know dealing with insurance companies isn't pleasant. More

by SCOTTGELLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Duke
Aug 23, 2020 -

Mercedes-Benz of Fort Washington responded

It has been a pleasure serving you, Scott. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes Benz of Fort Washington, we look forward to having you as one of our valued customers for many more years to come! Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

August 21, 2020

the staff is super friendly, the service time is quick and easy, wouldn't go any place else to work on my trucks!Thanks so much! More

by TRPDELIVERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Hayes
Aug 21, 2020 -

Mercedes-Benz of Fort Washington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Amy Hamilton, Fixed Operations Specialist ahamilton@yourmercedes.com

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