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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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February 23, 2024

Good service solve the problem fast. I would reconmend to friend for their next car need More

by NAMNIEN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Mercedes-Benz of Fort Washington responded

We really appreciate you taking the time to leave Mercedes-Benz of Fort Washington this awesome review, thank you!

February 22, 2024

He was very nice and polite and very knowledgeable very professional I really like him More

by Yshong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lugara & Ricky Spiegel
Feb 22, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for your confidence in Mercedes-Benz of Fort Washington, and for your business. We are grateful to have you as a customer!

February 22, 2024

Christina did a great job & so did the service department and Enterprise Rental. I highly recommend Mercedes Benz of Fort Washington. More

by VERROCA2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Mercedes-Benz of Fort Washington responded

We're so glad to know that Christina and the team provided you with a great experience here at Mercedes-Benz of Fort Washington! Your recommendation is appreciated and we look forward to serving you again in the future!

February 21, 2024

Fort Washington is a great location to do business. I felt heard when I had an issue, and that’s when it matters most. Everyone I’ve encountered throughout my years of doing business there, has been More

by TISHWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service car drop off employees (garage), service coordinators, Enterprise associate.
Feb 21, 2024 -

Mercedes-Benz of Fort Washington responded

Tish, we're glad to know that you've had consistently positive experiences with us at Mercedes-Benz of Fort Washington. We truly value your feedback and appreciate your years of business! Thank you for choosing us! Safe travels!

February 20, 2024

I moved from MA. My dealer there used to clean the car in and out. Although I mentioned that, it was cleaned only from outside. Not even a quick vacuum. I went for More

by rania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The receiving agent was a lady.
Feb 21, 2024 -

Mercedes-Benz of Fort Washington responded

Rania, thank you for the review. We aim for top-notch customer service so it's disappointing to hear that we didn't leave you with a better impression. Your feedback is valuable in helping us improve our communication and services offered during maintenance visits. If you have any additional questions or concerns you'd like to discuss, please feel free to contact me directly at your earliest convenience. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

February 20, 2024

After the check up, my four tiers are low air when I traveled to NYC. It was difficult for me. I was surprised why not the Fort Washington found out! Last Fall, after my car service, I found out m More

by GUXIAOXI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Mercedes-Benz of Fort Washington responded

We're disappointed to hear about your experience with your car. We'd like to personally assist you with this matter - please reach out at a time convenient for you so we can discuss further steps towards resolution. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

February 19, 2024

The service center are very accommodating with transportation while you wait. I highly recommend the facility for your purchase and service needs. More

by KWEC128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Mercedes-Benz of Fort Washington responded

We appreciate your recommendation and positive review! It's great to know that our service center at Mercedes-Benz of Fort Washington met your needs. We look forward to assisting you again in the future!

February 19, 2024

Good Communication overall. Wait time a little long but otherwise n o complaints Very satisfied. More

by EDSUAREZ7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Mercedes-Benz of Fort Washington responded

Hi ED! Thank you for leaving us this five-star review and kind words about our service team at Mercedes-Benz of Fort Washington! We appreciate your feedback about little long wait time which will help us to improve our processes! Drive Safely!

February 18, 2024

Ricky always provides excellent service. He clearly explains the services required and answers all questions. He has navigated complex services issues with the highest level of professionali More

by KKMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Feb 19, 2024 -

Mercedes-Benz of Fort Washington responded

KKMARA, it's great to know that Ricky has been providing you with excellent service at Mercedes-Benz of Fort Washington. We appreciate your feedback and we're here for any future needs!

February 17, 2024

The workers at this dealership are very professional I was given a loaner without any problem. More

by MOBROWN38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Feb 19, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to hear that our team was helpful and earned your kind review! We look forward to providing five-star service in the future. Thank you! - Mercedes-Benz of Fort Washington

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