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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,322 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,322 Reviews of Mercedes-Benz of Fort Washington - Service Center
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March 21, 2020
Not sure if to recommend this dealership for service purpose The main issue with this dealership of which I Ama customer of almost 28 years is that you are pricing yourselves out of the market. The most mundane The main issue with this dealership of which I Ama customer of almost 28 years is that you are pricing yourselves out of the market. The most mundane repair or seasonal inspection is never less than $800.00 or more. How long do you think that this is sustainable?? The staff is terrific especially your service manager Derek and Christina with whom I had to deal a lot. So was Ryan that was most accommodating. The availability of loaners is excellent But..... But your pricers are simply not sustainable. More
by IDASKAL
Verified CustomerEmployees Worked With
March 20, 2020
Great dealership Superb service. Clean dealership, and provided loaner. Wish the service cost was lower. Would recommend this dealership for new and existing customers Superb service. Clean dealership, and provided loaner. Wish the service cost was lower. Would recommend this dealership for new and existing customers. Thanks again for great quality service. More
by BIS801
Employees Worked With
Tony Colantonio
March 17, 2020
Worst service I v ever had in my life!!! eventhough I own 2 amg vehicles, service representatives are unqualified and are impossible to be contacted !!!!!!!! 2 amg vehicles, service representatives are unqualified and are impossible to be contacted !!!!!!!! More
by Ahmet Kaymak
Employees Worked With
March 04, 2020
Faulty Sensor Quick and easy process, dropped off my car on Saturday, received a loaner and picked up my car on Monday evening. No issues to report. Quick and easy process, dropped off my car on Saturday, received a loaner and picked up my car on Monday evening. No issues to report. More
by TMONIQUE217
Employees Worked With
Entire Service Team
March 04, 2020
Great customer service and very knowledgeable .They found the problem and new what to do . The problem was resolved in a very reasonable time .The road test was very helpful. the problem and new what to do . The problem was resolved in a very reasonable time .The road test was very helpful. More
by Horse
Employees Worked With
Frank & Tony
March 04, 2020
Had a great experience! See Fred the salesman if you are looking for a Car To purchase. Xavier in the service department was great also. looking for a Car To purchase. Xavier in the service department was great also. More
by XRAYTJC
March 03, 2020
Overcharged me for Service B. I’ve had this done before and it wasn’t over $700 for sure. When I asked them, they had a shady answer trying to cover it. Will never go there ever again. Not recommend and it wasn’t over $700 for sure. When I asked them, they had a shady answer trying to cover it. Will never go there ever again. Not recommended. I can see the greed now. More
by M.CHRIS.XBO
Employees Worked With
March 02, 2020
Standard 10,000 Check up Joanne always does a fantastic job for me. I feel comfortable that I am being treated fairly with costs and her customer service is exceptional. Joanne always does a fantastic job for me. I feel comfortable that I am being treated fairly with costs and her customer service is exceptional. More
by JGRANDE0
Employees Worked With
Joanne
February 28, 2020
Ruined my Comand screen I asked service if they had a way to clean fingerprints off my Comand screen. When I got it back, it was all scratched up. Even my son commented on i I asked service if they had a way to clean fingerprints off my Comand screen. When I got it back, it was all scratched up. Even my son commented on it. The service manager said it was there before and it was very common. I have had my car for 9 years and noticed the scratches immediately the next morning when it was light. There is no way to prove that the dealer is wrong but why would I bring it back the VERY next morning if it wasn't something unusual. More
by KATHLEENWHANLEY
Employees Worked With
Don't know, my main service guy is great
February 28, 2020
Super friendly and easy to work with. I can’t remember the last time I had such great service. I can’t wait to go back. I highly recommend this dealership. the last time I had such great service. I can’t wait to go back. I highly recommend this dealership. More
by BRIALBANY
Employees Worked With
Other Employees :
Dessire Cardenas, Amy Hamilton, Aaron Smith
