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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,321 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center
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January 28, 2020
Huge place - like a factory This is a huge place - biggest I have seen - pluses and minuses. I wasn't expecting that for a 10 am appt I would have to leave my car overnight for a This is a huge place - biggest I have seen - pluses and minuses. I wasn't expecting that for a 10 am appt I would have to leave my car overnight for a regular scheduled maintenance but I did and that threw me. Initially our service guy was just not friendly - but he got the job done and he did keep us informed by calling to say the car was not going to be ready, then calling the next day to say it was in the shop and of course to say it was done - it was just an attitude thing on how he said things, not what he said. That said, the service and inspection was done very well - everything is running great and they do a great car wash! The loaner (from Enterprise) went very smooth - great guy there - very helpful. More
by ss6
Verified CustomerEmployees Worked With
none of the above
January 28, 2020
10000 mile service Friendly and professional employees. My service was handled timely. I came in as an express. Relaxed and did some work while I waited, had a cup of c Friendly and professional employees. My service was handled timely. I came in as an express. Relaxed and did some work while I waited, had a cup of coffee and relaxed, even checked out the new vehicles. More
by ERWSBW
Employees Worked With
January 28, 2020
Excellent work done and service so I love going to them I know my suv will be fixed right I will always take it to FortWashington Mercedes Dealership know my suv will be fixed right I will always take it to FortWashington Mercedes Dealership More
by VENUSEZELL
Employees Worked With
Other Employees :
Dessire Cardenas, Amy Hamilton, Aaron Smith
January 26, 2020
Never called until after car was ther almost 2 weeks. No text and no email either. Was not kept informed. Servuce advisor was very nice however again I was never kept informed text and no email either. Was not kept informed. Servuce advisor was very nice however again I was never kept informed More
by VFICHERA
Employees Worked With
Other Employees :
Dessire Cardenas, Amy Hamilton, Aaron Smith
January 25, 2020
Excellent service representative Dexter and manager Derek. They are very informative and take the time to get the work completed on time and to your satisfaction. Derek. They are very informative and take the time to get the work completed on time and to your satisfaction. More
by RGK_18976
Employees Worked With
January 25, 2020
My car still has lights on was given back water spots not vacummed I took my car in for service xmas eve talked to the guy at 1:30 had a loner y'all me at 2:30 closed at 3 pm no way was I ever going too make vacummed I took my car in for service xmas eve talked to the guy at 1:30 had a loner y'all me at 2:30 closed at 3 pm no way was I ever going too make it from Philly to Ft Washington in 30 min I feel in love with the loner cried taking it back 😂😂😂 now I want that car I liked having thst beautful More
by Shelly715
Employees Worked With
Other Employees :
Those were not the employees I talked to, Aaron Smith
January 23, 2020
Each time that I have called they were able to help me. They were very responsive to my needs. My lease is up this year I am looking for another lease. They were very responsive to my needs. My lease is up this year I am looking for another lease. More
by GPMITCHELL
Employees Worked With
Other Employees :
Dessire Cardenas, Amy Hamilton, Aaron Smith
January 22, 2020
Great service, great communication, great ppl who are willing to assist customers. Anytime there's an issue this dealership is always ready to accommodate and resolve the problem. willing to assist customers. Anytime there's an issue this dealership is always ready to accommodate and resolve the problem. More
by RASHEED.ALI56
Employees Worked With
Other Employees :
Dessire Cardenas, Amy Hamilton, Aaron Smith
January 22, 2020
Not happy with my service Car is having too many problems I still have to pay out of my pocket Feel like being a rip off I still have to pay out of my pocket Feel like being a rip off More
by EZANALI83
Employees Worked With
Other Employees :
Not happy with my service my car been in the shop three weeks, Dessire Cardenas, Amy Hamilton, Aaron Smith
January 22, 2020
Excellent prompt service from very knowledgeable staff The staff are knowledgeable, professional, friendly, efficient, impressive who explain what is going on. They even informed me of service needed in n The staff are knowledgeable, professional, friendly, efficient, impressive who explain what is going on. They even informed me of service needed in near future. Thanks More
by JACQUELINE.SZOSTAK
Employees Worked With
