Mercedes-Benz of Fort Washington - Service Center

Didn't meet my expectations service was good. I did not having my car vacuumed as some of my friends do when taking their cars in for service. I was also left to wait for my rent service was good. I did not having my car vacuumed as some of my friends do when taking their cars in for service. I was also left to wait for my rental car for over 45 mins. It was a 5-10 mins before the rental man would be there so I was told to sit down and someone would get me. After 45 mins I went back to the front desk to ask about the delay and was told "I thought you left". It was disappointing since this was my first time and was anticipating excellent customer service. More

kind and accommodating I am totally taken aback by MB of FW's kind, helpful, and accommodating service team. I've dealt most with super rep Derek, but everyone on the team i I am totally taken aback by MB of FW's kind, helpful, and accommodating service team. I've dealt most with super rep Derek, but everyone on the team is knowledgable, considerate, and expert in what he or she does. More

I was having my car serviced for a recall. I had an appointment for 10:30. They were ready for me and completed the work in 40 minutes, including a car wash!! appointment for 10:30. They were ready for me and completed the work in 40 minutes, including a car wash!! More

Very prompt well organized service. Just in for new tires. I declined a loaner and had a comfortable wait while the work was done. I was keep informed. tires. I declined a loaner and had a comfortable wait while the work was done. I was keep informed. More

Dominick Rosselli provided excellent support through addressing my needs and outlining all possible options and the cost of each. He also showed concern by addressing my transportation needs. addressing my needs and outlining all possible options and the cost of each. He also showed concern by addressing my transportation needs. More

Always great service Always great service. Never have any problems. Little expensive but worth the money. My service manager is always very helpful and explains everythin Always great service. Never have any problems. Little expensive but worth the money. My service manager is always very helpful and explains everything to me. More

Great Experience MB Fort Washington did a great job on my car. Fast, professional, and on time! I would highly recommend for SALES and SERVICE. Thank you ! MB Fort Washington did a great job on my car. Fast, professional, and on time! I would highly recommend for SALES and SERVICE. Thank you ! More

Ongoing support - always available We've owned our MB for six years now, and have enjoyed -- yes, ENJOYED -- having it serviced at MB of Fort Washington. Scheduled services have been p We've owned our MB for six years now, and have enjoyed -- yes, ENJOYED -- having it serviced at MB of Fort Washington. Scheduled services have been performed with excellence, often at our convenience, and the counter staff has ensured our experience was exceptional. In those instances where services were needed but not planned, the service managers helped to get us scheduled in quickly, and often with a loaner car so the service did not impact our other activities. The car has been maintained well, and our experiences -- from the initial sales effort through our most recent service appointment -- have been outstanding. More

Dexter is a amazing service advisor! In This whole store this guy is always super nice !! Always have smile on his face ! Always ready to help his customers amazing person will always get my car service by this guy is always super nice !! Always have smile on his face ! Always ready to help his customers amazing person will always get my car service by Dexter !! Great guy More

Mercedes Benz of Ft. Washington always comes through, gets the problem fixed and gives me a loaner vehicle. I have never taken my car anywhere else for service! gets the problem fixed and gives me a loaner vehicle. I have never taken my car anywhere else for service! More