Mercedes-Benz of Fort Washington - Service Center

Disappointing My wife made a mistake. She had an appointment for a 20,000 mile check-up and an inspection for her Q7 at the Audi dealer down the street from the M My wife made a mistake. She had an appointment for a 20,000 mile check-up and an inspection for her Q7 at the Audi dealer down the street from the Mercedes dealership. She pulled into the Mercedes dealership by mistake. She explained that she was there for the check-up and inspection. The Mercedes service agent did not acknowledge that she didn't have an appointment or that they couldn't do the Audi 20,000 mile check-up because they weren't an Audi dealer. She just told my wife that it was too early to do the check-up. The service person did not question/challenge my wife about anything? During the inspection, they found a tire that they indicated needed to be replaced. They told her that they would have to go someone else to match the tires she had. Clearly, they went down the street to the Audi dealer. The charge for the tire resulted in a $75 higher cost than Audi's charge would have been. A few weeks later, my wife had to go to Audi for the 20,000 mile check-up. My wife made a mistake. Mercedes' service department took advantage of it. I would have expected more integrity from the dealership. More

Great , from the time you make your appointment. Until the time you pick up your car when all work has been done. The staff is great to work with and they k , from the time you make your appointment. Until the time you pick up your car when all work has been done. The staff is great to work with and they keep you informed Thru out the work. Would highly recommend this Dealership. More

Excellent Service With Professionalism,Courteous And Polite Staff Members Mercedes Benz Dealership Rate Extremely High In My Book Also I Highly Recommend A Service With Professionalism,Courteous And Polite Staff Members Mercedes Benz Dealership Rate Extremely High In My Book Also I Highly Recommend Anyone To Purchase At Mercedes Benz Fort Washington. More

Always Trusted Advice I relocated to the city 13 years ago, but still gladly drive to the burbs for the advice and service I get here. Tony Colantonio is the best service a I relocated to the city 13 years ago, but still gladly drive to the burbs for the advice and service I get here. Tony Colantonio is the best service adviser I've had in more than 45 years of car ownership. I'm sure there are closer dealerships I could find, but why risk it? I know good service when I get it. More

Excellent I always take my car to the dealer because of the excellent service! Thank you for your patience and courteous service. It is very much appreciated. I always take my car to the dealer because of the excellent service! Thank you for your patience and courteous service. It is very much appreciated. More

Quick and easy service Fort Washington offers no-appointment drive-in service for routine procedures, with a promise of quick turn-around and a comfortable waiting room comp Fort Washington offers no-appointment drive-in service for routine procedures, with a promise of quick turn-around and a comfortable waiting room complete with refreshments. More

Over the top considerate From accommodating my work schedule to paying attention to requests and details, the service people at MB of FW are the most proficient, professional From accommodating my work schedule to paying attention to requests and details, the service people at MB of FW are the most proficient, professional, polite, and organized service team I've ever worked with. My car is returned to me immaculate and when promised. I've worked most closely with Dexter, but Joanne, Frank, and everyone else I've encountered has been superb. More

Never experienced a dealership like Ft. Washington Mercedes Benz. I have had my car serviced there for over five years and they make you feel like you’re their only customer. Service is excellent!!! Mercedes Benz. I have had my car serviced there for over five years and they make you feel like you’re their only customer. Service is excellent!!! More

Pleasurable experience I bought my Mercedes used at another dealer. I came to this dealership for service and felt like another world or the future. Everything is so beautif I bought my Mercedes used at another dealer. I came to this dealership for service and felt like another world or the future. Everything is so beautiful and clean. Customer service is at the highest level. I will not be going anywhere but here for my service needs. More

Frustrated with all Mercedes Commercial Repair Centers Oil started leaking from Sprinter, made an appointment, over two weeks to schedule. First week passed and the oil leak was extreme. Called both Dres Oil started leaking from Sprinter, made an appointment, over two weeks to schedule. First week passed and the oil leak was extreme. Called both Dresher, PA and Devon, PA, Dresher said maybe but scheduled next Wednesday tow in maybe can get to sooner. Devon center said they could look at it Friday, now Tuesday inside shop but no results yet. This van has many shelves full of parts and tools which are needed to work fixing heating systems. It appears Mercedes does not staff enough labor force to service their own product. I do not blame the service centers, they are working with the staff they have. I realize this is a holiday MONTH and people have vacations, etc BUT Mercedes should RESPECT their customers and get these valuable work vans back on the road asap. More