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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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February 17, 2024

I had my car serviced rebuilt of my manfold, then 3 weeks later there was an issue oil seals. More

by PETERSONKEVIN96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Colantonio
Feb 19, 2024 -

Mercedes-Benz of Fort Washington responded

Peter, thank you for reaching out. I'd like the opportunity to discuss these concerns with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

February 17, 2024

always professional and courteous. ..and extremely helpful..would recommend to all who are Benz drivers More

by DONNAMARIE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Mercedes-Benz of Fort Washington responded

We're delighted to know you've had such a positive experience with us at Mercedes-Benz of Fort Washington. Thank you for recommending our dealership, we appreciate your support!

February 16, 2024

Excellent service and a pleasure to do business with. I would highly recommend the Fort Washington location. More

by DBRAD120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lugara
Feb 19, 2024 -

Mercedes-Benz of Fort Washington responded

Brad, we're delighted to know you had an excellent service experience with us at Mercedes-Benz of Fort Washington. Thanks for choosing and recommending our location, we appreciate it!

February 15, 2024

The people that work at Mercedes-Benz of Ft. Washington are nice, friendly and knowledgeable about cars. The service/work was completed in a timely fashion and everything I asked to be done on More

by APAIGE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Lowe
Feb 16, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know that our team at Mercedes-Benz of Fort Washington was able to provide you with a positive experience! We always aim for efficiency and customer satisfaction. Thanks for the great review, we appreciate it!

February 15, 2024

It was a pleasure the staff was very helpful and informative and addressed all needs More

by SDNYDANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Mercedes-Benz of Fort Washington responded

This review makes our day! We appreciate your trust in us and look forward to earning five stars again next time! Thank you! - Mercedes-Benz of Fort Washington

February 12, 2024

This was a B service and an additional recall item needed to be included in the service. This item was a significant additional action, but was carried out effectively and efficiently with no disruption to m More

by STEPHEN.CLINTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Spiegel
Feb 12, 2024 -

Mercedes-Benz of Fort Washington responded

Stephen, we're glad to know that our team at Mercedes-Benz of Fort Washington was able to handle your service needs efficiently. We always aim for a seamless experience! Thanks for the feedback.

February 12, 2024

They treat customers like priorities. They answer all of my questions and are sensitive to my schedule as well as providing expedited service but with quality. They're always friendly and More

by MRKEITTESQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick and Paul always treat me like a VIP Client, even when I have an emergency. They always prioritize my service.
Feb 12, 2024 -

Mercedes-Benz of Fort Washington responded

We're delighted to know that our team, especially Derrick and Paul, made your experience at Mercedes-Benz of Fort Washington a positive one. We always aim to treat all customers as top priorities while providing efficient service with quality. Thanks for the kind words!

February 09, 2024

Need to work on time spent while waiting for service to be completed, that will help a lot More

by KAFUINUKUNYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Mercedes-Benz of Fort Washington responded

We really appreciate you taking the time to leave Mercedes-Benz of Fort Washington this awesome review, thank you!

February 09, 2024

I was not satisfied the first time they serviced my car. After finding out about it, the service manager called me right away and personally scheduled the follow-up service and made sure the service rep who More

by MSLEE100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Feb 13, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know that our service manager was able to step in and ensure your follow-up experience at Mercedes-Benz of Fort Washington went smoothly. Thank you for giving us the opportunity to make things right!

February 08, 2024

This is a great place to have work performed on your car, as people are courteous and client-oriented. And the work is well done. More

by PPRIORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know you had a positive experience with our team at Mercedes-Benz of Fort Washington. We strive for top-notch service and quality work, so your feedback is much appreciated!

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