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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,322 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,322 Reviews of Mercedes-Benz of Fort Washington - Service Center
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October 03, 2019
service A Joanne and Derek are always so helpful. Everyone is polite and gets the job completed. I am very happy to do business with the company. Joanne and Derek are always so helpful. Everyone is polite and gets the job completed. I am very happy to do business with the company. More
by STRUTT9
Verified CustomerEmployees Worked With
Joanne and Derek
October 03, 2019
Well my experience at MB Fort Washington is good. MB Wilmington damaged my car. Software update created problem in my DPF and I spent $900 to clean the DPF that did not solve the problem. I don't MB Wilmington damaged my car. Software update created problem in my DPF and I spent $900 to clean the DPF that did not solve the problem. I don't understand why. After I serviced the car at MB Fort Washington, I could not get a satisfactory answer why the problem is the DPF and not the sensors. They recommended that I changed the DPF for $3000-$4000 with a reconditioned DPF. My riginal DPF is professionally cleaned, then how the reconditioned DPF will solve the problem. I believe Mercedes created a big problem for GLK250 customers like me. I did not expect that from Mercedes! More
by CHROMATIN10
Employees Worked With
Dexter Bridge
October 02, 2019
Unnecessary delays and a lack of communication I dropped my car around 8 AM on Wednesday morning. I heard nothing. On Thursday around 2:30 I called for an update. I was told that they were still r I dropped my car around 8 AM on Wednesday morning. I heard nothing. On Thursday around 2:30 I called for an update. I was told that they were still running tests and the tech had several questions for me. I was told I would get a call back with an update. No call received. I called back. The adviser went to check with the tech. I was again told that the tech had several questions for me. I waited again for a call. Finally I called and said I needed the car back before 6 PM and it needed to be delivered. The car was delivered timely. I had an appointment on Wednesday morning. Why was it Thursday afternoon before anything was done? Why wasn’t I contacted about the questions the tech had? Why didn’t I receive call backs? I have had my car in for service 3 times and the problem hasn’t been fixed. Now I’m told you need to consult with the engineer to see if anyone else has the same problem with their keys. Will I be told the results? I suggested new keys. I was told no because you don’t have the necessary backup to have MB pay for them. Is that customer service? More
by BARTMAN426
Employees Worked With
Dexter Bridge
October 02, 2019
Satisfied the service personnel is always very helpful and, of course, knowledgable. I trust the work of the mechanics and I do recommend Mercedes to my frien the service personnel is always very helpful and, of course, knowledgable. I trust the work of the mechanics and I do recommend Mercedes to my friends whenever appropriate. More
by USCHAUFLER122
Employees Worked With
Derek Whitman, Dessire Cardenas
October 02, 2019
Sales and service visit I was disappointed to learn my steering column needed to be replaced at 5k miles, still need sales help with phone apps. .I was disappointed to learn I was disappointed to learn my steering column needed to be replaced at 5k miles, still need sales help with phone apps. .I was disappointed to learn my steering column needed to be replaced at 5k miles. I still need help with app on phone and have not heard back from sales . More
by DRIVINFORIVAN
Employees Worked With
Other Employees :
I do not know who I worked with. Poor survey making me select someone., Eddie Millan, Dessire Cardenas, Amy Hamilton
October 02, 2019
Quality of dealership I always know that any work will be done correctly the first time. My service rep- Tony has always kept me informed. My car always is returned looking I always know that any work will be done correctly the first time. My service rep- Tony has always kept me informed. My car always is returned looking better than when it was sent. More
by STEVEPERCHICK@COMCAST.NET
October 02, 2019
Helpful staff able to work with me Always helpful and willing to work with you. Got the work done in a timely manner to work around my schedule. Very quick pick up. Thank You. Always helpful and willing to work with you. Got the work done in a timely manner to work around my schedule. Very quick pick up. Thank You. More
by CVERESPY
October 02, 2019
Bad experience sales and service I was there to change a tire. They told me to change and I accepted they find out I had the coverage they lied they said they couldn’t get in touch to I was there to change a tire. They told me to change and I accepted they find out I had the coverage they lied they said they couldn’t get in touch to find the coverage and tire didn’t have to be changed. I called the other office they said they did spoke to this dealer about the coverage. They just lied after trying to make me pay. More
by Gt
Employees Worked With
Eddie Millan
October 02, 2019
Excellent Service! Excellent and timely service. Joanne checked me in and was extremely informative and helpful. Extremely professional and walked me through the process Excellent and timely service. Joanne checked me in and was extremely informative and helpful. Extremely professional and walked me through the process making sure I was happy every step of the way. More
by LASKILES
Employees Worked With
Joanne
October 02, 2019
Poor service The problem wasnt fixed properly yet again..came in fir a window that wouldn't roll down on a brand new car..get home and the door couldn't unlock man The problem wasnt fixed properly yet again..came in fir a window that wouldn't roll down on a brand new car..get home and the door couldn't unlock manually or even w the remote More
by BOSSLADY5433
Employees Worked With
Joanne
