Mercedes-Benz of Fort Washington - Service Center

Workers and staff are very professional and gave the best service I have ever received. Highly recommend. service I have ever received. Highly recommend. More

I find it very annoying to have to get multiple emails every day after a service visit urging me to complete a review. That said, the service team said that they contacted me to tell me that my car was r every day after a service visit urging me to complete a review. That said, the service team said that they contacted me to tell me that my car was ready but I have no record of the text or email. The service team did a good job, but I as delayed in getting my car as it was inaccessible in the parking lot when I arrived. No big deal but a minor irritant. Hence 4 stars and not 5. More

As always professional and highly capable staff from the time you pull through the service door through the entire experience. This time I needed service and repair for being rear ended. Nick on the service time you pull through the service door through the entire experience. This time I needed service and repair for being rear ended. Nick on the service side is always exceptional and Tracey in the collision and body repair center handled my repair and the insurance company splendidly. More

While I’m glad that the service team was quickly able to replace the battery, I am dissatisfied with several things. 1- I bought the certified pre-owned car last April thinking that the car would have bee replace the battery, I am dissatisfied with several things. 1- I bought the certified pre-owned car last April thinking that the car would have been fully checked for any problems including a battery that would last more than 9 months before needing to be replaced. It would seem that the “certified” status would include a new battery if the car was three years old at the time of purchase. I plan to take this issue higher within the Mercedes organization. 2- I brought the car in twice due to the heater fan intermittently not working, getting stuck on the lowest level, leading me to be very cold until the car eventually warmed up. Both times service couldn’t find the problem. Since it was intermittent, I was told to bring it back if it still kept happening . The new battery seems to have somewhat rectified this issue, but it I wonder why this wasn’t investigated further to determine that the battery may have been the source of the problem. Bottom line, I don’t think I should have had to pay for a new battery on a certified pre-owned vehicle purchased less than a year ago More

The staff was personal but yet professional. The facility was clean and the work was done timely. The facility was clean and the work was done timely. More

Awesome very pleased with the work and the customer service. Great job. We recommend them to anybody that drive them Mercedes service. Great job. We recommend them to anybody that drive them Mercedes More

Service was immediately available, I could wait for it to be completed, efficient, of excellent quality, and personal. be completed, efficient, of excellent quality, and personal. More

The staff was personal but yet professional. The facility was clean and the work was done timely. The facility was clean and the work was done timely. More

I am able to communicate with them on my service needs. Dereck is easy to work with and you have a gem in car driver in Diane. Dereck is easy to work with and you have a gem in car driver in Diane. More

My mother in law came in with a fixed budget and was charged over 800 dollars for a routine service check. I asked her to call me before she agrees to service and I would like the service department to charged over 800 dollars for a routine service check. I asked her to call me before she agrees to service and I would like the service department to contact me before they do work on that vehicle. She was very upset because she doesn’t have the budget for additional items for the car. I wanted to trade up but because of the work I’ll just let her keep the car. More