Mercedes-Benz of Fort Washington - Service Center

Excellent Quick service experience They did exactly what was expected to do.I waited for my car so I didn’t have to go back and forth again Quick service experience They did exactly what was expected to do.I waited for my car so I didn’t have to go back and forth again More

Reliable, Knowledgable, and Curteous We have used Mercedes of Ft Washington for about 15 years. They have always provided great service for us and kept our cars in excellent shape. More We have used Mercedes of Ft Washington for about 15 years. They have always provided great service for us and kept our cars in excellent shape. More important, we had an issue with an expensive part and they became our advocate. To Mercedes of North America to cover the parts when I noted I had seen an issue by other owners on the web. A charge which could have been over $1000.00 wound up xosting about $100.00. I would recommend them to friends and family. Barry More

Good service and treatment, but I like the convenient way they process you in and out. Loaners are always available. I can't really complain about much, and I will certainly continue I like the convenient way they process you in and out. Loaners are always available. I can't really complain about much, and I will certainly continue with them, but I will say the prices are a bit crazy. I know it's a Mercedes. The oil change price is reasonable, but the one time I had front brakes done the cost was insane. I am just about in need of front and rear brakes and I am not going to use the dealer this time. I would prefer to, but I can buy my own parts from a reputable online site and have my trusted private mechanic do the brakes and probably spend less than half. Last time I was in I needed wiper blades. I asked about the cost and was told $80. That's steep for wiper blades, but I understand they are Mercedes parts, so I said OK. Then they charged me $20 to put them on. Come on, It takes 20 seconds to change a wiper blade. Every retail auto store in the world installs them for free. For as much as a Mercedes owner pays for the vehicle and service, you'd think maybe they could give you this one. One other tiny thing, and it's certainly not a big deal: the paperwork indicated that my car was washed and vacuumed. Well, I can attest to the fact that the vacuuming was not done. The same leaf that was sitting on the passenger side floor mat was still there when I picked the car up. No big deal, but don't write that it was done if it wasn't. Overall I am still satisfied with the treatment, and service but prior to buying a certified pre-owned Mercedes, I had leased Audi vehicles for 9 years and I don't remember ever having these complaints, even as minuscule as they are. Usually I give these guys 5 stars, but I just couldn't this time, sorry. More

Tony is amazong Tony is amazing. A pleasure to deal with. He will always call with an update on status of my car.. Tony is always available for my questions , Tony is amazing. A pleasure to deal with. He will always call with an update on status of my car.. Tony is always available for my questions , More

Excellent Service Been coming here for minimum of 25 years. Never had a problem they couldn’t quickly resolve. I would never to my car to anyplace but here. 100% Sat Been coming here for minimum of 25 years. Never had a problem they couldn’t quickly resolve. I would never to my car to anyplace but here. 100% Satisfied More

Service manager made sure I was satisfied with service. Accommodating service: answered questions and made sure I was comfortable. Service went out of their way to make sure my car was in good road conditio Accommodating service: answered questions and made sure I was comfortable. Service went out of their way to make sure my car was in good road condition before returning it. More

FORT WASHINGTON MERCEDES HAS A WALKING AND BREATHING ASSET, TONY COLONANTONIO. HE IS AMAZING AT WHAT HE DOES, THOROUGH PRESENTATION, EXTREME FOLLOWUP AND MAKES YOUR VISIT P HAS A WALKING AND BREATHING ASSET, TONY COLONANTONIO. HE IS AMAZING AT WHAT HE DOES, THOROUGH PRESENTATION, EXTREME FOLLOWUP AND MAKES YOUR VISIT PERSONAL. More

it was awsome it was an excellent experience because our service writer is excellent. And I am glad I bought my car there Chip DID A EXCELLENT job as salesman and Mike Obrien service writer did a because our service writer is excellent. And I am glad I bought my car there Chip DID A EXCELLENT job as salesman and Mike Obrien service writer did an excellent job More

Awesome service Attentive, friendly, very responsive. Took time to listen to my concerns, addressed issue even though I did not have appointment. Made sure I was tak Attentive, friendly, very responsive. Took time to listen to my concerns, addressed issue even though I did not have appointment. Made sure I was take care of. More