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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,328 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,328 Reviews of Mercedes-Benz of Fort Washington - Service Center
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September 13, 2019
Excellent Service Been coming here for minimum of 25 years. Never had a problem they couldn’t quickly resolve. I would never to my car to anyplace but here. 100% Sat Been coming here for minimum of 25 years. Never had a problem they couldn’t quickly resolve. I would never to my car to anyplace but here. 100% Satisfied More
by SSCHLOSSPAPER
Verified CustomerEmployees Worked With
Tony, Derrick
September 13, 2019
Service manager made sure I was satisfied with service. Accommodating service: answered questions and made sure I was comfortable. Service went out of their way to make sure my car was in good road conditio Accommodating service: answered questions and made sure I was comfortable. Service went out of their way to make sure my car was in good road condition before returning it. More
by KIMMCKIE620
Employees Worked With
Anthony
September 12, 2019
Poor customer service Every time I call for a problem they dismiss it and say it’s ok to drive I recently had an emergency and I needed to get the car in ASAP and get a lo Every time I call for a problem they dismiss it and say it’s ok to drive I recently had an emergency and I needed to get the car in ASAP and get a loaner so I could go to work and they refused to get my car in and told me it would be a week I called the enterprise man in your building and he worked very hard to get my car towed and gave me a rental free of charge This was not the first time I had to beg for a loaner or try to get an appointment right away I have never had such poor service with any of my cars and this was the most expensive car I owned I would never ever again get a Mercedes and recommend to everyone I know to stay clear, the car is nice but service is beyond horrible I have contacted corporate on many occasions to report this problem No one cares how much I spent on this car,service department is very stand offish and makes you feel like you’re stupid Never ever again I’ll run this car till it dies then move on to Lexus More
by GREATBOYS337
September 10, 2019
FORT WASHINGTON MERCEDES HAS A WALKING AND BREATHING ASSET, TONY COLONANTONIO. HE IS AMAZING AT WHAT HE DOES, THOROUGH PRESENTATION, EXTREME FOLLOWUP AND MAKES YOUR VISIT P HAS A WALKING AND BREATHING ASSET, TONY COLONANTONIO. HE IS AMAZING AT WHAT HE DOES, THOROUGH PRESENTATION, EXTREME FOLLOWUP AND MAKES YOUR VISIT PERSONAL. More
by ABKNITWIT
Employees Worked With
TONY COLONANTONIO
September 10, 2019
Less than happy. Radiator fluid leaking from the over flow Tank and Line. I was told I needed a NEW radiator, explained I see the fluid on the engine block and the wea Radiator fluid leaking from the over flow Tank and Line. I was told I needed a NEW radiator, explained I see the fluid on the engine block and the wear to the Tank. Was told No I need a new radiator, it was pressure tested and leaking badly. Had the new radiator installed. Had to come back to the shop because someone had kicked off the Step Plate on the drivers side. It was found in the lot and put back on. 2 weeks later losing Radiator fluid again came back in and was told I needed a new Over Flow Tank and Line. NO!!! Was replaced at no cost. I would think so since I told them what was wrong 2 weeks ago and got hit for a NEW RADIATOR. Not only cost me additional Time and Rental but had to come back to the shop because someone had kicked off the Step Plate on the drivers side. This time they kindly placed it the car. I didn't notice and had to come back the next morning. I'm out $1300.00 dollars. 2-3 days time. I can't comment on the car except I told them what was wrong and possibly I needed a new radiator. I've been told about "Up Charging" but I can't say that with any confidence. The 2 step plate incidents show a lack of attention to detail and / or fear of telling agents something is wrong. Lack of communication leads leads to bad service. Bad Service eliminates Competitive Advantage which leads to losing Customer Confidence and the Customer. These are expensive cars and maintaining them costs. Customers should't feel "Up-Charged" or Neglected. More
by HMITCHELL990
Employees Worked With
Tony
September 10, 2019
it was awsome it was an excellent experience because our service writer is excellent. And I am glad I bought my car there Chip DID A EXCELLENT job as salesman and Mike Obrien service writer did a because our service writer is excellent. And I am glad I bought my car there Chip DID A EXCELLENT job as salesman and Mike Obrien service writer did an excellent job More
by BMACK212
Employees Worked With
CHIP OUR SALESMAN AND MIKE OBRION, Michael Liss
September 10, 2019
Awesome service Attentive, friendly, very responsive. Took time to listen to my concerns, addressed issue even though I did not have appointment. Made sure I was tak Attentive, friendly, very responsive. Took time to listen to my concerns, addressed issue even though I did not have appointment. Made sure I was take care of. More
by LESMAG
Employees Worked With
Anthony iocca, Joanne (service advisor)
September 09, 2019
Excellent service My issue with the tires was completed efficiently and promptly. I was treated with the utmost respect and told that it would be checked out thoroughly My issue with the tires was completed efficiently and promptly. I was treated with the utmost respect and told that it would be checked out thoroughly. I was completely satisfied with the service and the personnel. More
by JANIGATI
Employees Worked With
September 08, 2019
Benz Service Maintenance and Repair Fast and efficient service. Anthony Colantonio, my Service Adviser, is a true professional. He is may main reason for utilizing Mercedes Benz of Fort Fast and efficient service. Anthony Colantonio, my Service Adviser, is a true professional. He is may main reason for utilizing Mercedes Benz of Fort Washington for my car servicing needs! More
by lrball
Employees Worked With
Anthony Colantonio
September 07, 2019
Professional and timely. Joanne is the best in scheduling and we are treated so we'll by all involved with the process. Purchased car from Ft. WASHINGTON and appreciate the s Joanne is the best in scheduling and we are treated so we'll by all involved with the process. Purchased car from Ft. WASHINGTON and appreciate the service. More
by RDOLOFSSON
Employees Worked With
Joanne in scheduling
