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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,322 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,322 Reviews of Mercedes-Benz of Fort Washington - Service Center
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September 10, 2019
Less than happy. Radiator fluid leaking from the over flow Tank and Line. I was told I needed a NEW radiator, explained I see the fluid on the engine block and the wea Radiator fluid leaking from the over flow Tank and Line. I was told I needed a NEW radiator, explained I see the fluid on the engine block and the wear to the Tank. Was told No I need a new radiator, it was pressure tested and leaking badly. Had the new radiator installed. Had to come back to the shop because someone had kicked off the Step Plate on the drivers side. It was found in the lot and put back on. 2 weeks later losing Radiator fluid again came back in and was told I needed a new Over Flow Tank and Line. NO!!! Was replaced at no cost. I would think so since I told them what was wrong 2 weeks ago and got hit for a NEW RADIATOR. Not only cost me additional Time and Rental but had to come back to the shop because someone had kicked off the Step Plate on the drivers side. This time they kindly placed it the car. I didn't notice and had to come back the next morning. I'm out $1300.00 dollars. 2-3 days time. I can't comment on the car except I told them what was wrong and possibly I needed a new radiator. I've been told about "Up Charging" but I can't say that with any confidence. The 2 step plate incidents show a lack of attention to detail and / or fear of telling agents something is wrong. Lack of communication leads leads to bad service. Bad Service eliminates Competitive Advantage which leads to losing Customer Confidence and the Customer. These are expensive cars and maintaining them costs. Customers should't feel "Up-Charged" or Neglected. More
by HMITCHELL990
Verified CustomerEmployees Worked With
Tony
September 09, 2019
Excellent service My issue with the tires was completed efficiently and promptly. I was treated with the utmost respect and told that it would be checked out thoroughly My issue with the tires was completed efficiently and promptly. I was treated with the utmost respect and told that it would be checked out thoroughly. I was completely satisfied with the service and the personnel. More
by JANIGATI
Employees Worked With
September 08, 2019
Benz Service Maintenance and Repair Fast and efficient service. Anthony Colantonio, my Service Adviser, is a true professional. He is may main reason for utilizing Mercedes Benz of Fort Fast and efficient service. Anthony Colantonio, my Service Adviser, is a true professional. He is may main reason for utilizing Mercedes Benz of Fort Washington for my car servicing needs! More
by lrball
Employees Worked With
Anthony Colantonio
September 07, 2019
Professional and timely. Joanne is the best in scheduling and we are treated so we'll by all involved with the process. Purchased car from Ft. WASHINGTON and appreciate the s Joanne is the best in scheduling and we are treated so we'll by all involved with the process. Purchased car from Ft. WASHINGTON and appreciate the service. More
by RDOLOFSSON
Employees Worked With
Joanne in scheduling
September 06, 2019
Joanne was great. Great experience. Ty Joannne was very attentive and always available. I would recommend this dealership to all friends and family. Thx again for Great experience. Ty Joannne was very attentive and always available. I would recommend this dealership to all friends and family. Thx again for your help More
by JOSEPHBOGRAD
Employees Worked With
Joanne
September 04, 2019
new tire They always do a great job in the service department, courteous, timely, efficient. Derek and his crew are the best and I would highly recommend. They always do a great job in the service department, courteous, timely, efficient. Derek and his crew are the best and I would highly recommend. More
by HJAFFE9
Employees Worked With
Derek Witman
September 04, 2019
yearly inspection good job except that you tried to sell me services I didn't need. i don't enjoy being bother by these stupid request for a review I will stop gett good job except that you tried to sell me services I didn't need. i don't enjoy being bother by these stupid request for a review I will stop getting service at your dealerships More
by CONNIEPAYNE6
Employees Worked With
Dessire Cardenas
September 03, 2019
Best service spot MB Fort Washington Customer service was excellent meant all my needs & staff are very friendly would recommend to all my Mercedes Benz and BMW owners, Frank well done K Customer service was excellent meant all my needs & staff are very friendly would recommend to all my Mercedes Benz and BMW owners, Frank well done KUDOS More
by KILO1409
Employees Worked With
Anthony (service desk) Charle (Chip) Sunstein
September 03, 2019
Everything as promised. Fort Washington MB runs a professional shop. A loaner was available and the car was completed as expected. I am very satisfied; no surprises and the s Fort Washington MB runs a professional shop. A loaner was available and the car was completed as expected. I am very satisfied; no surprises and the staff is impeccably professional and friendly. Thank you! More
by JMFDAQ
Employees Worked With
I don’t recall
September 03, 2019
Very precise and professional staff They were very helpful and attentive to my needs! Would definitely come back for service for all my Mercedes needs, they are knowledgeable and won’t t They were very helpful and attentive to my needs! Would definitely come back for service for all my Mercedes needs, they are knowledgeable and won’t try to stick you financially More
by CLFENNELL
Employees Worked With
Dessire Cardenas
