Mercedes-Benz of Fort Washington - Service Center

Service It was a last minute appointment so I was happy to get in. It seemed pretty fast sitting in the message machine! It accomplished what I was there fo It was a last minute appointment so I was happy to get in. It seemed pretty fast sitting in the message machine! It accomplished what I was there for. Popcorn a little salty (lol) Linda More

Sorry...But This Service Was Not Up To Expectations 1. $200 for a winter to summer tire change is excessive. 2. The Start-Stop Function: Since serviced, has not engaged once in either the Eco or Co 1. $200 for a winter to summer tire change is excessive. 2. The Start-Stop Function: Since serviced, has not engaged once in either the Eco or Comfort setting. While I understand the mechanic's comment regarding the Start-Stop module meeting operational parameters, it seems to me the next step should have been to determine what other system is under-performing so that the threshold for activating the Start-Stop function is not reached. This apparently was not done. More

Wonderful Customer service! My service representative Derek Witman was amazing! He was really friendly and had a positive attitude. He was excellent keeping me involved with rep My service representative Derek Witman was amazing! He was really friendly and had a positive attitude. He was excellent keeping me involved with repair updates, My repairs were completed faster than expected. More

Fast and Efficient The appointment scheduled online was effortless, convenient and timely. I was greeted upon arrival and work was set into motion. I waited and unfortun The appointment scheduled online was effortless, convenient and timely. I was greeted upon arrival and work was set into motion. I waited and unfortunately (I was enjoying the massage chairs) the wait was not lengthy. My vehicle was serviced, washed and the payment at the service desk expedited my departure. Love going to this dealership for service. I cannot remember the service advisor's name from my latest visit, but she had thorough knowledge of the necessary service needed and explained it so that a novice could understand what was needed and why. More

They make me feel like they care Had another great service experience to fix a leak in a tire. They replaced the tire quickly and I was on my way. The waiting area is reasonably com Had another great service experience to fix a leak in a tire. They replaced the tire quickly and I was on my way. The waiting area is reasonably comfortable, The service representatives are always friendly and professional. More

poor customer service Took my car for service and replacement of recalled Takata air bag. Requested a loaner car. Showed up on time for my appointment. Assigned agent was b Took my car for service and replacement of recalled Takata air bag. Requested a loaner car. Showed up on time for my appointment. Assigned agent was busy chatting with a customer, finally another agent offered to help. Had to wait 35 minutes to get the loaner. Assigned agent called me later in the day. Returned his call and had to leave a message. At end of the afternoon, got another called from the agent. He said the car was ready but since I did not return his call, now there was no time for the state inspection. Told hem that I did return his call much earlier. Needed the car, so went to get it. Later I discovered the glove compartment door was not closing correctly, it felt like it was bumped off during service work, and there were two scratches on the dashboard. Send a message to the agent to let him know and asking for advice. So far I have received any communications on this issue. Not a good experience More

Same excellent service every time This is my second time to service my car at this dealership. Very friendly staff and helpful. They will try to get you out as soon as possible. My car This is my second time to service my car at this dealership. Very friendly staff and helpful. They will try to get you out as soon as possible. My car problem was diagnosed right away. Thanks to all More

Who was that guy? I've been a loyal customer for Mercedes of Fort Washington ever since I bought the vehicle from there. I've always scheduled services and got serviced I've been a loyal customer for Mercedes of Fort Washington ever since I bought the vehicle from there. I've always scheduled services and got serviced at that specific location since I liked their service a lot. Recently I wanted to install the Hitch on my GLC300, so I called in to inquire about it. Parts people answers about the price for the parts only and transferred me to service department so I can ask about the labor price. Whoever answered phone yesterday, I was a bit shocked about his question. He asked me, "Why didn't you install it when you buy the vehicle, that could have been so easy." Welll.... plans change, and am I not allowed to install it once I pass the purchase time point? Seriously, what kind of attitude is that? More

Great service I really love how a service person greets you at your car when you pull up in the garage. The customer service reps are efficient and friendly. I really love how a service person greets you at your car when you pull up in the garage. The customer service reps are efficient and friendly. More

Good service All was performed as requested and was ready in time. I was please with the work performed and in the time promised. I was not happy with the way the All was performed as requested and was ready in time. I was please with the work performed and in the time promised. I was not happy with the way the tire warranty is handled. More