Back

Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

Sort by
April 19, 2019

Service Center Quick and prompt service at Mercedes Benz of Fort Washington. People in service department handle concerns personally and car is finished within a fe More

by GBMOM727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2019

Overcharge Before inspecting my car I was quoted $50, after it was done I was charged $61 with no explanation. There is a unexplained charge of $8.65 for Misc. C More

by PAUL.VOLYNSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael O'Brien
Apr 18, 2019 -

Mercedes-Benz of Fort Washington responded

Hello Mr. Volynsky I am sorry the Service Team made a mistake. I also apologize that they failed to respond. It is one thing to err, another to ignore. My name is Colin Mattis. I am the Client Advocacy Manager for Park Avenue Motor Cars, the parent company of MB Fort Washington. I will be reviewing the incident now and will get back to you with my findings. I will ensure the original quote is honored and if I find they have failed to follow proper procedures and that that has impacted your experience I will offer to make amends in some fashion. I hope you find this effort reasonable and I also understand you may well go to a competitor in the future. We would be disappointed, but we understand what the Mercedes-Benz brand promise means and we obviously failed at delivering. My email is cmattis@YourMercedes.com if you would like to reach out to me for any reason. ~Colin

April 18, 2019

Won't go anywhere else I have been coming to Mercedes Benz of Fort Washington Service for approx 10 years. My service advisor, Tony always provides stellar service. I've vis More

by nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony C.
April 17, 2019

Professional Great Great people great service and fair pric8. Derrick's the best! Very friendly and professional. Responded to need and provided continuous updates. Car More

by MWR1518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Service Manager
April 17, 2019

Service at Mercedes-Benz Ft. Washington is phenomenal. The service advisors will explain everything they are doing to help while you can wait in a luxurious w More

by TATIANA.WETZEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dexter Bridge, Paul Forsyth,
April 16, 2019

Expert Service I’ve been having my E350/4W and GLK350/4W serviced for several years at Ft Washington Mercedes-Benz and have had confidence that my cars are being exp More

by JOE B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Colantonio
April 16, 2019

Professional, friendly (staff), quick Not what I expected in terms of the layout of the facility. They have massage chairs, flatscreens placed throughout the building, a fireplace and it w More

by Savageman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Liss
April 16, 2019

pleasant and firendly experience Though Tony C my service advisor for over 15+ years was off on the Saturday I picked up my vehicle after it was towed by Road Side Assistance; Dexter More

by ALIBERATORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Daulerio, Tony Colantonio & Dexter , Michael Liss
April 15, 2019

Wheel and Tire repair Roadside Assistance on a Sunday was excellent. Dustin (in the Service Department) and the whole Service Team at Mercedez-Benz of Fort Washington coul More

by SJPAONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin
April 13, 2019

Great Service, Friendly Staff The service received was prompt, thorough, and friendly. My car was completed in the time expected. The waiting area is clean and comfortable. They en More

by MIchelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Lopez
...
184
...