Mercedes-Benz of Fort Washington - Service Center

The MOST amazing, competent and awesome service! This dealer should be used as a MODEL for every other Mercedes Benz service department. The check in process, the service writers, the attention to d This dealer should be used as a MODEL for every other Mercedes Benz service department. The check in process, the service writers, the attention to detail, and even the waiting area is awesome. But, I leave this place each time with the peace of mind that my repairs and service were performed competently!! THANK YOU!! More

Michael was excellent and the rental department was just as I normally would go to Keenan Mercedes but Fort Washington have stepped up in the service department. The sales department is not good so I would nev I normally would go to Keenan Mercedes but Fort Washington have stepped up in the service department. The sales department is not good so I would never buy a vehicle from Fort Washington but the set ice was so much better than in the past More

Got the job done from far away My car was experiencing a problem and I took it to Fort Washington. I live in the Atlanta area however I was letting my girlfriend drive the car for a My car was experiencing a problem and I took it to Fort Washington. I live in the Atlanta area however I was letting my girlfriend drive the car for a while so while I was responsible for getting the repair done I was 800 miles away back in Atlanta. The service people were very helpful very forthcoming and very accommodating to coordinate things three ways between her getting the car there and getting the loaner and me getting the money and Mercedes in repairing the car More

see below I will try to summarize. Made appointment two weeks in advance for a recall. Got there and your service department did not have the parts. Huh?? Bu I will try to summarize. Made appointment two weeks in advance for a recall. Got there and your service department did not have the parts. Huh?? But was told they would be ordered and that there were two other outstanding prior recalls that I did not know about. So left the car for the work on the other two recalls. Got loaner with no gas so had to buy gas to get home. When got the car back the driver side safety belt extender did not work albiet it worked before I took the car in. I told your service department this by phone and email immediately. I was told it would be looked at when I returned for the recall I first went there for. Returned car after recall part gotten and recall done but was told that the extender was not your fault. Interesting coincidence. Worked when I took car in, car got worked on, did not work when I drove away. Also repeatedly told service department to correct my records on its computer. Nevertheless that was never done. On the invoice I got for the recalls it still lists some phone numbers that are not mine. Bad communications. More

Joann was easy to work with and kept me updated Joann kept me informed about my service and repairs. She was Easy to talk to and work with and her friendly personality made it a pleasure to work wit Joann kept me informed about my service and repairs. She was Easy to talk to and work with and her friendly personality made it a pleasure to work with her. It was the best experience I’ve had in the service department More

VERY unsatisfied with every aspect of the the dealership The Ft Washington dealership - from salesmen to service center - has no concept of custermer coddeling or customer satisfaction. One example - I br The Ft Washington dealership - from salesmen to service center - has no concept of custermer coddeling or customer satisfaction. One example - I brought a new car in for service and they did NOT return the car washed. More

Redemption I’ve been going to Ft Wash dealership for every service (except one at Cherry Hill and will never go back there), since purchasing car several years a I’ve been going to Ft Wash dealership for every service (except one at Cherry Hill and will never go back there), since purchasing car several years ago. The last service was the only time I was not happy and this time Joanne did a fantastic job doing service recovery. In my last review I stated I had to wait several weeks for a loaner, this time it was only a few days. I had quite a few items on my recommended list and she helped me decide which we’re in my best interest. I was kept up to date on progress and service was completed in a timely manner. Thanks Joanne! More

Absolutely Satisfied I have brought our company sprinter van to Mercedes of Fort Washington many times, and every time I am completely satisfied with the service. Susan Ha I have brought our company sprinter van to Mercedes of Fort Washington many times, and every time I am completely satisfied with the service. Susan Hayes always takes care of me, her product knowledge, professionalism and attention to detail is remarkable, second to none !!!!! You better make sure you take care of this young lady and never let her leave. More

Great I've been to this dealership 3 times for service. It's exceptional. Clean, friendly, accommodating, and easy to work with. Able to get in and out q I've been to this dealership 3 times for service. It's exceptional. Clean, friendly, accommodating, and easy to work with. Able to get in and out quickly. More

We are still waiting Repair part had been on order from Germany for several weeks. I don't fault the dealer for this, but find it hard to believe a circuit board for thi Repair part had been on order from Germany for several weeks. I don't fault the dealer for this, but find it hard to believe a circuit board for this late model S550 does not exist in the US! More