Mercedes-Benz of Fort Washington - Service Center

Good but could be better Went in for planned service visit. There was an available to the Navigation system which if they offered me I would have gotten. Second time this ha Went in for planned service visit. There was an available to the Navigation system which if they offered me I would have gotten. Second time this has happened where they have not offered something I know was available via previous communication from Mercedes. While there service is otherwise very good, this dealer only tends to mention the overly expensive additional work you need done rather than giving you all the optional things that are available so that you can pick ones you want for that visit. More

Best Service This was my cars first due service, though I had not bought my car from them. But even still my car was attended to maximum detail and every detail of This was my cars first due service, though I had not bought my car from them. But even still my car was attended to maximum detail and every detail of the service activities to be carried out was explained to me. They were more welcoming and have ample re-freshments if you are waiting for your car. I highly recommend this dealership. More

Excellent service was provided in a freindly environment I was updated frequently on the status of my repair I would highly recommend this dealership to family a was provided in a freindly environment I was updated frequently on the status of my repair I would highly recommend this dealership to family and friends More

Body work and head light The dealership lost my keys to my car. They took 4 weeks for a two week job. They forgot to put a reflector on the rear of the vehicle after they said The dealership lost my keys to my car. They took 4 weeks for a two week job. They forgot to put a reflector on the rear of the vehicle after they said the car was 100% done. More

Always made to feel special Paul Forsyth always has a smile and is eager to ensure my service issues are taken care of. Very knowledgeable and makes sure its done right the first Paul Forsyth always has a smile and is eager to ensure my service issues are taken care of. Very knowledgeable and makes sure its done right the first time every time. More

Consecutive problem Derrick Whitman by far is the best service manager and Mercedes Benz should consider him a true asset to their dealership. Patience of a saint. Derrick Whitman by far is the best service manager and Mercedes Benz should consider him a true asset to their dealership. Patience of a saint. More

30,000 Mile Service Dropped off car for service Was notified All was well but needed a new tire Tire was replaced The entire process was uneventful I was notified of all Dropped off car for service Was notified All was well but needed a new tire Tire was replaced The entire process was uneventful I was notified of all fees prior to pickup of vehicle More

Great service I am now on my third ML in a row and could not be more impressed and satisfied with my overall service experience. Clean, friendly and trustworthy, yo I am now on my third ML in a row and could not be more impressed and satisfied with my overall service experience. Clean, friendly and trustworthy, you won’t find a better team. Will always return for all of my service needs. also we just got my wife the new GLE and it is better that we could have imagined. Mercedes-Benz or Nothing! More

Outstanding!!! My service here at the service center here was above and beyond!! They are diligent to help customers and awesome!! Thank you for all your help! My service here at the service center here was above and beyond!! They are diligent to help customers and awesome!! Thank you for all your help! More

Top Notch Service I have dealt with this dealership for many years and have encountered nothing but the best customer service, no exceptions. Tony provides honest opini I have dealt with this dealership for many years and have encountered nothing but the best customer service, no exceptions. Tony provides honest opinions of what needs to be done, provides an estimate of cost and if I need it, has a vehicle available while the car is being serviced. Love this Dealership! Thats why I always come back. More