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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,323 Reviews
Call Service Center (267) 419-4033

2,323 Reviews of Mercedes-Benz of Fort Washington - Service Center

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January 16, 2024

Your sales manager, Tuan Nuyen, the best. Very knowledgeable and extremely helpful. Your service department can’t be beat. Just excellent. Very helpful and very knowledgeable of vehicles. More

by sheepdog1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nuyen.
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Jan 17, 2024 -

Mercedes-Benz of Fort Washington responded

We're delighted to know that Tuan and our service department at Mercedes-Benz of Fort Washington were able to provide you with a top-notch experience. Thanks for the positive feedback, we appreciate it!

January 16, 2024

Fantastic Service at Mercedes Benz of Fort Washington They got me in right away and were very professional More

by CSUNSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know you had a fantastic service experience at Mercedes-Benz of Fort Washington! We strive for professionalism and promptness. Have a great ride!

January 16, 2024

Car runs fine, But my new key does not work. My key unlocks the door. but will not start car. I will try again after the snow. Maybe that is the problem ( too much snow on car). More

by FRANKJENKINS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Mercedes-Benz of Fort Washington responded

Frank, I'm sorry to learn about the issue with your new key. It's possible that extreme weather conditions might be affecting it, but we'd like to ensure everything is working as expected once the snow clears up. If you continue experiencing this problem, please don't hesitate to reach out so we can assist further. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

January 16, 2024

The service work required the same time as quoted by the service manager and this displayed a good knowledge of the service work. More

by MARCUS.GUYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Marcus! We're glad to know that our team at Mercedes-Benz of Fort Washington was able to provide efficient service for you. Thanks for acknowledging their expertise and taking the time to leave a review!

January 15, 2024

Frank Regalis is a great service person and one handsome devil. Highly Reccomend this dealer for service. More

by SERVICE97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Mercedes-Benz of Fort Washington responded

We're delighted to know that you had a great experience with Frank at Mercedes-Benz of Fort Washington! Your recommendation means the world to us. Thank you for your support and we look forward to serving you again in the future!

January 15, 2024

Always friendly, courteous service. Very helpful with any service issue.. we never have to wait and questions are eagerly answered: More

by TAGRESA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint
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Jan 16, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know you've found our service at Mercedes-Benz of Fort Washington both friendly and efficient. We always aim to provide top-notch customer care, so your feedback is much appreciated!

January 15, 2024

Amazing Service by Paul Forsyth and team. Thank you very much. Came through when I needed a quick turnaround More

by NNR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Forsyth
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Jan 17, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know that Paul and our team at Mercedes-Benz of Fort Washington were able to provide you with the quick service you needed. We look forward to serving you again! Safe travels!

January 13, 2024

Pleasant staff who try to provide the service your car needs without trying to charge you an arm and a leg. Sometimes they get you in and out rapidly with good service. More

by JONESNEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Lowe, Good! Nick Lugara Much Better now.
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Jan 16, 2024 -

Mercedes-Benz of Fort Washington responded

We appreciate your feedback! It's great to know that our team at Mercedes-Benz of Fort Washington has been able to provide you with efficient and cost-effective service. We look forward to seeing you again soon!

January 13, 2024

Service was excellent my car was done in time everything was good thank you for your service More

by NAKS6546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul, Tony
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Jan 16, 2024 -

Mercedes-Benz of Fort Washington responded

We really appreciate you taking the time to leave Mercedes-Benz of Fort Washington this awesome review, thank you!

January 12, 2024

1out of 15 calls answered after 9AM. Zero calls returned. Stranded waiting for an associate to send an Uber for an hour. More

by MIAJENNIFERII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for the review. I'm truly sorry to hear about this experience and will make sure it gets looked into & addressed with the appropriate members of our team to ensure it doesn't happen again in the future. If there are any outstanding questions or concerns that we can address for you, please feel free to contact me directly at your earliest convenience. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

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