Mercedes-Benz of Fort Washington - Service Center

10000 mile service brought my car in for service from the phone call to when I picked up my vehicle everything was a pleasure including my service advisor Tony C. brought my car in for service from the phone call to when I picked up my vehicle everything was a pleasure including my service advisor Tony C. More

excellent! my vehicle was finished in a few hours which I wasn't expecting. the team working with me went above and beyond to assure me that the vehicle left the my vehicle was finished in a few hours which I wasn't expecting. the team working with me went above and beyond to assure me that the vehicle left the dealership in top notch. I love Mercedes customer service!!!!! the best I've ever experienced as a car owner. thats why I will always buy Mercedes! More

Air Filter wasn't tightened onto Throttle body.. Went in for my first service 10k service on my Sprinter. Got the car back and started driving, realized that the coolant was on low so I decided to ad Went in for my first service 10k service on my Sprinter. Got the car back and started driving, realized that the coolant was on low so I decided to add some in. Once I opened the hood, I noticed the air filter hose that goes into the throttle body was completely loose! All the wires were not clipped back on where they should be. They did not top off my fluids.. they did not put the wiring back to how it should be coming out of a dealership.. and the air filter hose was completely loose.. if I wouldnt check, I couldve easily ruined my engine if debris would get into there since! More

Service B/ Inspection I would highly recommend Ft. Washington Mercedes Benz service center over all others. I have had bad experiences at other Mercedes dealerships/service I would highly recommend Ft. Washington Mercedes Benz service center over all others. I have had bad experiences at other Mercedes dealerships/service centers. The Ft. Washington dealership/service center is one of the reasons I stay with Mercedes. Always receive great service without a hassle. I have a hectic work schedule and I have very little personal time. Mercedes Ft. Washington has always made it easy for me to have my vehicle serviced, I truly appreciate the worry-free experience and the respect for my time. More

service Tony and Dexter are professional and friendly making it easy and pleasant to do business with. Both went the extra mile to satisfy my problems Tony and Dexter are professional and friendly making it easy and pleasant to do business with. Both went the extra mile to satisfy my problems More

20,000 mile service Ft. Washington Mercedes, with Tony C., provided their usual excellent service. I was quoted an agreed-to price for tires, then told at checkout I qu Ft. Washington Mercedes, with Tony C., provided their usual excellent service. I was quoted an agreed-to price for tires, then told at checkout I qualified for a $75 discount. So, there's also a plus rating for integrity. More

Disappointing If it weren't for Cecil, Derek, and Xavier's professional and patient demeanor, I would have given 1 star. Between the scheduling issues and having m If it weren't for Cecil, Derek, and Xavier's professional and patient demeanor, I would have given 1 star. Between the scheduling issues and having my car returned to me not washed, it was a very disappointing experience. The 3 individuals listed above went above and beyond in their support to resolve the issues I encountered along the way, and I appreciate their help. More

Tony and the staff were terrific Great service and complete inclusion during the service process. All choices as to work to be done disclosed before completing all done in promised ti Great service and complete inclusion during the service process. All choices as to work to be done disclosed before completing all done in promised timeframe More

Tire replacement The service reps at each step of my visit were customer satisfaction focused. This repair was covered by my wheel warranty so no price comment. The service reps at each step of my visit were customer satisfaction focused. This repair was covered by my wheel warranty so no price comment. More

Tony is the best! If you are lucky enough to get Tony as your service agent you are in for a treat. Professional and a great to work with. If you are lucky enough to get Tony as your service agent you are in for a treat. Professional and a great to work with. More