Mercedes-Benz of Fort Washington - Service Center

Tire Problem I contacted Paul Forsyth in the service department regarding my tire problem. Paul said to bring the car right in as there was an express group who ha I contacted Paul Forsyth in the service department regarding my tire problem. Paul said to bring the car right in as there was an express group who handled these problems quickly. I was very pleased with the quick and efficient service. Paul was also very kind and helpful. I have had excellent service from every department I have dealt with at this dealership Including Bruce Gilbert in Sales More

Emergency Repair This rating is a little difficult to rate because there was some gaps in the service standards. My initial encounter upon arrival was great, but when This rating is a little difficult to rate because there was some gaps in the service standards. My initial encounter upon arrival was great, but when they sent me inside to speak to an agent things went down hill. We have had this agent before and he doesn't make EYE CONTACT AND STARES AT THE COMPUTER WHILE CONVERSING WITH THE CUSTOMER. (Michael O' Brien) His delivery is very harsh and it makes you feel as if he doesn't believe what you are telling him. Now once he refereed the job to the technician this guy was great and confirmed my request for repair. Then there was another hiccup as he tells us they only have loaners for guess with appointments. We have been told this before but we needed an emergency repair and I was in the mist of handling the death of my father. Needless to say we had to leave the car as the repair would take hours and I was stranded at a very difficult time for the family. So we called everyone we knew until someone could come and take me to handle the appointments made to handle the final arrangements for my dad. I asked repeatedly if there was an other options available and was told several times there was nothing available. This was very frustrating since the circumstances were beyond my control. The timing of the repair could not have been anticipated. More

C300 service Pick up and delivery on time. Delivered as promised. Detailed examination of vehicle. I have always felt comfortable with this dealership for quality Pick up and delivery on time. Delivered as promised. Detailed examination of vehicle. I have always felt comfortable with this dealership for quality of service. More

Fast and Easy There was a problem with the installment of the car's fuel gage that was installed incorrectly by a BMW dealership. Mercedes Benzes Fort Washington wa There was a problem with the installment of the car's fuel gage that was installed incorrectly by a BMW dealership. Mercedes Benzes Fort Washington was able to find the problem and fix it. More

Look at my statement above. All the service people are friendly and nice to work with. My only complaint is in the waiting area Fox News is on the tv. I don't believe they shou All the service people are friendly and nice to work with. My only complaint is in the waiting area Fox News is on the tv. I don't believe they should have such a politically charges station on. If I was waiting for my car to be serviced I would have insisted that the station be changed. It is poor business to have any political poi by a of view expressed in a work place. More

Great to work with Susan is wonderful to work with and made sure that we were properly taken care of and that everything we needed was done quickly and effortlessly on o Susan is wonderful to work with and made sure that we were properly taken care of and that everything we needed was done quickly and effortlessly on our part. More

Great Experience! From beginning to end, each representative conducted themselves very professionally and with a friendly smile. Advisor Mike O’Brien kept open communic From beginning to end, each representative conducted themselves very professionally and with a friendly smile. Advisor Mike O’Brien kept open communication which helped with knowing how long and how much for service. I feel that the service received was ‘the best or nothing’! More

Great Service Christina was especially helpful with all my questions. It was a very smooth and enjoyable process. I will recommend my friends to visit the dealer. Christina was especially helpful with all my questions. It was a very smooth and enjoyable process. I will recommend my friends to visit the dealer. More

Excellence Everything was great! Friendly and courteous service. I love when your addressed by name. The personable experience goes a long way! I will be coming Everything was great! Friendly and courteous service. I love when your addressed by name. The personable experience goes a long way! I will be coming back in the future and prefer to continue to work with Joanne. More

Thanks, Joanne! Joanne in Service is always extremely accommodating and a fantastic point of contact for all customers. As always, thank you for all of your help, Joa Joanne in Service is always extremely accommodating and a fantastic point of contact for all customers. As always, thank you for all of your help, Joanne! More