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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews
Call Service Center (267) 419-4033

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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January 01, 2024

We were pleasantly surprized by a great experience we had at the dealership. Efficient, courteous staff, good vehicle selection More

by RKHUSID
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Mercedes-Benz of Fort Washington responded

Hi R Khusid! We're delighted to know that you had a great experience at Mercedes-Benz of Fort Washington. Thanks for the kind words about our staff and vehicle selection!

December 30, 2023

All staff, especially Christina were excellent and I would recommend this dealership to anyone looking for a Benz More

by Mtrichon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Lowe
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Jan 03, 2024 -

Mercedes-Benz of Fort Washington responded

We're delighted to know that Christina and the team at Mercedes-Benz of Fort Washington provided you with an excellent experience. Thanks for recommending us!

December 29, 2023

Have to bring car back because of them not resetting computer.. Not good for me More

by MSR322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jan 02, 2024 -

Mercedes-Benz of Fort Washington responded

We're sorry to hear about your vehicle's service issues and appreciate your feedback. We'd like to address this with you and resolve your concerns. Please reach out when you get the opportunity to discuss this with us. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 29, 2023

My salesman and general manager were very professional and courteous. They answered all of my questions and made sure I got the vehicle just right for me. More

by JULIUS_320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Marlowe
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Jan 03, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Julius! We're glad to know that our team at Mercedes-Benz of Fort Washington was able to assist you in finding the perfect vehicle. Thanks for sharing your positive experience with us!

December 28, 2023

Very professional and knowledgeable staff. Thank you for your business with us. Se you next year More

by ravcollisionservices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Rav! Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you found our staff professional and knowledgeable. It was our pleasure to do business with you at Mercedes-Benz of Fort Washington!

December 27, 2023

Customer service needs some assistance however I understand with the after effects of covid. Hopefully soon we will get back to where we were. Tommy was my salesperson for my most recent purchase. E More

by MERCEDESGIRLE320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy and Chip
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Jan 02, 2024 -

Mercedes-Benz of Fort Washington responded

We appreciate your understanding and patience during these challenging times. It's great to know that Tommy provided excellent service for your recent purchase at Mercedes-Benz of Fort Washington. We'll continue striving to hire professionals like him!

December 27, 2023

Lack of communication when vehicle will be completed. Had to reach out several times to get completion date and time. More

by TIMOTHYGREENE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Mercedes-Benz of Fort Washington responded

We're sorry to learn about the communication issues you experienced. We understand how important clear and timely updates are, especially when waiting for a vehicle's completion. Your feedback is valuable in helping us improve our services. Please feel free to reach out if there's anything more we can do or discuss further with you on this matter - Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 27, 2023

This service center makes getting your vehicle serviced hassle free! Frank in sprinter service always will text me with updates on my sprinter and let me know when it’s ready for pickup. Really great servi More

by PAUL@TRISTARMTS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Paul! We're glad to know that our service center at Mercedes-Benz of Fort Washington has made your vehicle servicing hassle-free! It's great to see Frank and the team are keeping you updated. Thanks for sharing this positive feedback with us!

December 26, 2023

Very very knowledgeable. Very very helpful. Will definitely purchase another vehicle from them. And we definitely use them again to fix my car.. More

by DAMONCARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for the 5-star rating! We're delighted to know you found our team at Mercedes-Benz of Fort Washington knowledgeable and helpful! We look forward to assisting with your future vehicle purchases and maintenance needs. Safe travels until we meet again!

December 26, 2023

Please do not mail and email fake coupons and promotions to us. I received a few coupons with fake VIN numbers on them. When I took it to your service center for repair use, then I was told that the VIN num More

by ZACKYU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Jan 02, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Zack! We're sorry to learn about your experience with the coupons. We appreciate you bringing this matter to our attention and we'll certainly look into it further at Mercedes-Benz of Fort Washington. Our goal is always to provide genuine offers that benefit our customers, so thank you for letting us know!

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