Mercedes-Benz of Fort Washington - Service Center

Consistently Over the Top Customer Service MB of Fort Washington is our go to facility for new cars and service. While there are other dealers available to us; there are none that could match MB of Fort Washington is our go to facility for new cars and service. While there are other dealers available to us; there are none that could match the professional and courteous service we receive every time. More

Great Service Team Great service and communication, nice to know your in great hands. Willing to give a loaner car when parts were on order. Will be back for all my f Great service and communication, nice to know your in great hands. Willing to give a loaner car when parts were on order. Will be back for all my future repairs/ inspection.. More

Excellent Customer Service Everyone is so amazing at this dealership. Highly recommend this dealership. They take you in right away and really keep you updated as to the progres Everyone is so amazing at this dealership. Highly recommend this dealership. They take you in right away and really keep you updated as to the progress of your service. More

Paul Forsyth was excellent Paul Forsyth was able to help me without an actual service appointment. My key FOB needed a battery and he replaced my old battery, which corrected my Paul Forsyth was able to help me without an actual service appointment. My key FOB needed a battery and he replaced my old battery, which corrected my key FOB issue. He was very pleasant & helpful. More

Not impressed Came in for B4 service and to get a broken license plate holder repair (car sold to me with broken plate). Came into the dealer two week prior for a f Came in for B4 service and to get a broken license plate holder repair (car sold to me with broken plate). Came into the dealer two week prior for a flat tire and they ordered the license plate part needed. Said they would hold the part for my service in two. When arrived for my service, they said they must of sold my part and I would need to reorder and come back in for repair. I feel my time is not being respected and this was bad customer service. More

A visit at the Service Department. My latest visit was timely and efficient. I was there for inspection. I was very impressed how quickly my car was ready. The overall staff was frie My latest visit was timely and efficient. I was there for inspection. I was very impressed how quickly my car was ready. The overall staff was friendly and professional, from inception to end. More

Excellent service and great communications MB of Ft. Washington did an outstanding job of setting the appt, arranging transportation and keeping us up tp speed on the progress, work being done MB of Ft. Washington did an outstanding job of setting the appt, arranging transportation and keeping us up tp speed on the progress, work being done and time tables for when to expect completion. Even better was the follow up to make sure that were satisfied with the service performed. Great system for insuring a high level of quality service and follow up. More

Maintenance service I was happy with the service advisor and service performed They need to get more valets. This was the second time I used the service and had to wait 2 I was happy with the service advisor and service performed They need to get more valets. This was the second time I used the service and had to wait 2 weeks the first time and three weeks this time. I bought the car here because of this service. They need more drivers and cars available. More

Very pleasant experience dealing with the Service Dept. I have enjoyed my dealings with Mercedes Benz of Fort Washington.. especially the Service Dept. Derick WHITTMAN,, Service Manager( Super Choice ), and I have enjoyed my dealings with Mercedes Benz of Fort Washington.. especially the Service Dept. Derick WHITTMAN,, Service Manager( Super Choice ), and Paul FORSYTHE, my Service Advisor are very easy to work with. Very attentive to the customers needs. The atmosphere is efficient but relaxed and welcoming. A VERY PLEASANT EXPERIENCE! More

Body shop repair Mike Harden did a great job with scheduling and communication of the repair! Also the finished repair looked great! Highly recommend Mike and the en Mike Harden did a great job with scheduling and communication of the repair! Also the finished repair looked great! Highly recommend Mike and the entire team More