Mercedes-Benz of Fort Washington - Service Center

Renewal of service and warranty Initially it took a few weeks to get someone to respond. Finally with Rachel's help got a satisfactory reply and an extension of the contract. General Initially it took a few weeks to get someone to respond. Finally with Rachel's help got a satisfactory reply and an extension of the contract. Generally I am always very satisfied in the way this dealership has treated us (and our MB) over the years. More

Great auto and customer service. Ease of use, great customer service, beautiful facility, excellent communication and first-class service made for a wholly satisfying experience. I h Ease of use, great customer service, beautiful facility, excellent communication and first-class service made for a wholly satisfying experience. I highly recommend MB of Ft. Washington (not cheap, though, lol). More

Excellent Customer Service I brought my car in for service, and the air condition needed the relay switch replaced. My car was ready and repairs done the same day. I also enjo I brought my car in for service, and the air condition needed the relay switch replaced. My car was ready and repairs done the same day. I also enjoyed having a loaner car. More

Annual service and unexpected part replacement Efficient, professional, friendly. Very satisfied with dealer service. I love the car but the ongoing dealer support is the most important factor in b Efficient, professional, friendly. Very satisfied with dealer service. I love the car but the ongoing dealer support is the most important factor in buying choice. Congratulations to the Fort Washington team for a great job. More

2nd time service for the same problem and still not fixed. Service was excellent. Christina was awesome! Come back for the same problem 2nd time and have to pay every time. Same issue still not fixed and ne Service was excellent. Christina was awesome! Come back for the same problem 2nd time and have to pay every time. Same issue still not fixed and need to bring back 3rd time. Was told have to pay again. So far spent $500 and did not fix a thing. Disappointed with tech (told same tech for both visite). I think this is not fare. More

What a great place... They take great care of us and our veh Susan is the rep we deal with and she does an outstanding job. When she says she will check on something, she actually follws through.. Imagine that Susan is the rep we deal with and she does an outstanding job. When she says she will check on something, she actually follws through.. Imagine that - a customer service person who actually likes her job!! (and it shows). All repairs have been done on a timely manner and have had no issues. They know their xxxx!! More

Worry free Maintenence From the time you checked in your vehicle to go through services request to the end to get back your vehicle- all are being done professionally and pe From the time you checked in your vehicle to go through services request to the end to get back your vehicle- all are being done professionally and perfect. Great place to service your vehicle!!!! More

my 4th lease, and i enjoy to go to Merceded for service EASY IN EASY OUT WITH A CLEAN CAR, HAVE A COFFEE AND A COOKIE WHILE READING THE PAPER AND THEY TEXT YOU TO GET YOUR CAR. I USED TO FEAR GOING TO MY OL EASY IN EASY OUT WITH A CLEAN CAR, HAVE A COFFEE AND A COOKIE WHILE READING THE PAPER AND THEY TEXT YOU TO GET YOUR CAR. I USED TO FEAR GOING TO MY OLD REPAIR SHOP, WAIT ALL DAY AND SOMETIMES YOUR CAR IS STILL NOT RIGHT.EVERYBODY IS FRIENDLY AND NICE. More

Great Service I have two suvs with Mercedes of Fort Washington and the best part of the experience is the personnel. Each and every occasion I have found the servi I have two suvs with Mercedes of Fort Washington and the best part of the experience is the personnel. Each and every occasion I have found the service department and its associates provide exemplary service focusing on customer satisfaction. More