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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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December 26, 2023

Great job I would like to say thank you for all the good work that was done More

by MAURICEAUSTINS550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Maurice! Thank you for the five-star review and kind words about our team at Mercedes-Benz of Fort Washington. We appreciate it!

December 25, 2023

Hit a pothole, Had a blowout, was able to slowly drive to dealership where car was serviced right away and fitted with new 20-in Goodyear Tire, service mgr Derek Whitman was even able to apply a discount to More

by DDHART13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know that Derek and our team at Mercedes-Benz of Fort Washington were able to help you out promptly after your mishap. It's always our goal to provide top-notch service and ensure your vehicle is in the best shape possible. Thank you for sharing your experience with us! Safe travels!

December 24, 2023

Dealer service was excellent ! My car came back good as new and clean thank you More

by JAMIE.CUMMINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Mercedes-Benz of Fort Washington responded

Hi Jamie! Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us at Mercedes-Benz of Fort Washington. It's always our goal to ensure that our customers' vehicles are returned in top-notch condition.

December 23, 2023

Committed to excellence! !!!!! Has the fuuel pump recall performed on my new C class. Noticed the smell of gasoline in the cabin. Told to bring it back. Back seat removed, ch More

by ELL948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina in service
Dec 27, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that our team at Mercedes-Benz of Fort Washington was able to resolve the issue with your C class. We always strive for excellence and ensuring a great experience for all our customers! We look forward to serving you again!

December 22, 2023

Excellent Service and taking care of the Problems! They understood the problem and resolved it! More

by YOUNG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 27, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your excellent service experience with us at Mercedes-Benz of Fort Washington! We'll see you next time! Safe travels!

December 21, 2023

car / autobody services are too slow. did not advise customer specific time frame to complete job. More

by SINPO52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
services staff
Dec 22, 2023 -

Mercedes-Benz of Fort Washington responded

We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. We value your input and will address this with our team to ensure future visits meet our expectations. Please give us a call if you have additional information that will help us improve. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 21, 2023

One of our favorite Sprinter Van service centers in the nation, and we have over 200k miles on the van, bound to cover just alittle more ground! More

by DEBORAH8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Mercedes-Benz of Fort Washington responded

We're honored to be one of your favorite service centers for your Sprinter Van! Here at Mercedes-Benz of Fort Washington, we aim to keep you on the road and covering more ground. Safe travels!

December 20, 2023

Tony and the Service team are very professional and accomodating. They arrange for me to have a loner vehicle and deliver my suv back to me on the date as promised. More

by AL.DEGENNARO
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 21, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Al, thank you for the 5-star rating! We're glad to know that Tony and our service team at Mercedes-Benz of Fort Washington were able to provide you with a smooth experience. We look forward to serving you again! Safe travels!

December 18, 2023

I used the express service. The matter that I came in for was resolved. Thank you! More

by EFLuce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Luce, thank you for choosing our express services for your vehicle needs at Mercedes-Benz of Fort Washington! We'll see you next time. Safe travels!

December 15, 2023

The service department is extremely professional and attentive to the needs of its customers when service is required. More

by Dharrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with the Mgt Dept.
Dec 15, 2023 -

Mercedes-Benz of Fort Washington responded

Hi Dharrell! We're glad to know that our service department at Mercedes-Benz of Fort Washington met your expectations! Thanks for the positive feedback.

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