Mercedes-Benz of Fort Washington - Service Center

Professional and Customer Centric dealership - Recommend! Live near another dealer but chose Ft Washington after having numerous bad customer experiences with the other dealer. The staff at Ft Washington wer Live near another dealer but chose Ft Washington after having numerous bad customer experiences with the other dealer. The staff at Ft Washington were awesome! Professional, took time to explain the repairs. Kept me informed with calls and text messages. More

First class service department Fix my brake problem in a prompt professional manner. They provided a 10% new customer discount which made me very happy. Fast and free wifi in the wa Fix my brake problem in a prompt professional manner. They provided a 10% new customer discount which made me very happy. Fast and free wifi in the waiting area, cold drinks and hot coffee. Clean bathrooms. They washed my car when they were done. More

Check Engine Light on GLK250 I ordered my very first Mercedes, a 2014 GLK 250, through the Ft Washington Mercedes. During the warranty period, the check engine light had been on I ordered my very first Mercedes, a 2014 GLK 250, through the Ft Washington Mercedes. During the warranty period, the check engine light had been on for a couple of times. The service had not been able to identify any problems. Now the warranty is expired. The light is on again. The air intake and engine filter were replaced yesterday. Today, the very next day, the check engine light is on again. Apparently, the fix did not solve the real issue. It is unethical that the recurrent issue was not solved during the warranty period. Now after the warranty is expired, they try and error at my expense, not knowing the underlying real issue. I currently also own a BMW and a Volvo. Any problems on those two were fixed at the first attempt by our local BMW and Volvo dealerships. This check engine light on business has been entertained several times at the Ft Washington Mercedes. It is still a mystery. More

Change Service Reps daily $165 for Mechanic CRAZY Have bought three cars here since 2005.............not the same dealership I once knew. Inept and resumptive.They have significant turnover and I unde Have bought three cars here since 2005.............not the same dealership I once knew. Inept and resumptive.They have significant turnover and I understand why........Lack of Leadership More

Damon Wilson is a nice, helpful gentlemen Damon Wilson helped me with buying a car and he was so helpful and kind . He made it so easy for me to get this car ! It wasn't difficult at all. Next Damon Wilson helped me with buying a car and he was so helpful and kind . He made it so easy for me to get this car ! It wasn't difficult at all. Next time I want to buy a car again I'll definitely go to damon Wilson ! More

Buying was good. Service department not so much Except for the upselling buying was mostly painless. The Service department makes department store promises with Walmart results. They tell you no a Except for the upselling buying was mostly painless. The Service department makes department store promises with Walmart results. They tell you no appointment necessary. But when you go in without an appointment the wait for even the most basic service is hours. They offer loaners, but you have to schedule weeks in advance to make sure they is one available. I work close by, so the last time I used the shuttle service. Big mistake. The last driver was anything competent. He drove like he was in a race. The whole time he was playing with his phone. At one point we drifted off the road way and he nearly hit a pedestrian waiting at a bus stop. When I complained to management I was not taken seriously. The driver overheard my complaints it sound like he was cursing me as the supervisor lead him away. I will not be using the service department anytime soon. More

Great Roadside Assistance from Vince After blowing a tire on my ML today I called roadside and in a short time Vince came to help. He let me know when he was going to arrive and showed up After blowing a tire on my ML today I called roadside and in a short time Vince came to help. He let me know when he was going to arrive and showed up promptly. He was beyond professional and courteous and pleasant. He was efficient and calm and did what had to be done quickly and accurately to get me back on my way. Great experience and thank you again, Vince! More

Phenomenal dealership I purchased my car in December 2014 and the sale was very professional, reasonable, and courteous. Unlike other dealerships, they were straightforwar I purchased my car in December 2014 and the sale was very professional, reasonable, and courteous. Unlike other dealerships, they were straightforward in the negotiations. What startled me the most though was after the sale. I had a few minor issues (all addressed by the dealership expediently) and one larger issue (tire blew from a pothole late Saturday night) and they arranged to open the store on a Sunday to ensure I was taken care with a borrowed car at no cost. Their salesman, Mitchell Chernyakhovsky, spent hours on his day off to coordinate transportation, paperwork etc. to ensure I was entirely satisfied. It was truly white glove service that was not "part of the warranty" but apparently they feel is important to provide. Would certainly buy another car from them in the future. More