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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,322 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,322 Reviews of Mercedes-Benz of Fort Washington - Service Center
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August 29, 2018
Replace the headlight lamp I went to the dealership for a quick replacement of the headlight lamp without an appointment. It was a quick service with no hassle as I expected. I went to the dealership for a quick replacement of the headlight lamp without an appointment. It was a quick service with no hassle as I expected. It is always a pleasure to come to the dealership. Very nice waiting area and friendly service personnel. It is very pleasant experience every time. More
by CHRISKIM0520
Verified CustomerEmployees Worked With
August 29, 2018
Professional and Customer Centric dealership - Recommend! Live near another dealer but chose Ft Washington after having numerous bad customer experiences with the other dealer. The staff at Ft Washington wer Live near another dealer but chose Ft Washington after having numerous bad customer experiences with the other dealer. The staff at Ft Washington were awesome! Professional, took time to explain the repairs. Kept me informed with calls and text messages. More
by TINATUCCILLO
Employees Worked With
July 17, 2018
First class service department Fix my brake problem in a prompt professional manner. They provided a 10% new customer discount which made me very happy. Fast and free wifi in the wa Fix my brake problem in a prompt professional manner. They provided a 10% new customer discount which made me very happy. Fast and free wifi in the waiting area, cold drinks and hot coffee. Clean bathrooms. They washed my car when they were done. More
by fixedgear
Employees Worked With
Paul Forsyth - service writer
June 19, 2018
Check Engine Light on GLK250 I ordered my very first Mercedes, a 2014 GLK 250, through the Ft Washington Mercedes. During the warranty period, the check engine light had been on I ordered my very first Mercedes, a 2014 GLK 250, through the Ft Washington Mercedes. During the warranty period, the check engine light had been on for a couple of times. The service had not been able to identify any problems. Now the warranty is expired. The light is on again. The air intake and engine filter were replaced yesterday. Today, the very next day, the check engine light is on again. Apparently, the fix did not solve the real issue. It is unethical that the recurrent issue was not solved during the warranty period. Now after the warranty is expired, they try and error at my expense, not knowing the underlying real issue. I currently also own a BMW and a Volvo. Any problems on those two were fixed at the first attempt by our local BMW and Volvo dealerships. This check engine light on business has been entertained several times at the Ft Washington Mercedes. It is still a mystery. More
by Formosa
Employees Worked With
Dave Stamato
February 23, 2018
Change Service Reps daily $165 for Mechanic CRAZY Have bought three cars here since 2005.............not the same dealership I once knew. Inept and resumptive.They have significant turnover and I unde Have bought three cars here since 2005.............not the same dealership I once knew. Inept and resumptive.They have significant turnover and I understand why........Lack of Leadership More
by Duffgear
Employees Worked With
David
July 14, 2017
Damon Wilson is a nice, helpful gentlemen Damon Wilson helped me with buying a car and he was so helpful and kind . He made it so easy for me to get this car ! It wasn't difficult at all. Next Damon Wilson helped me with buying a car and he was so helpful and kind . He made it so easy for me to get this car ! It wasn't difficult at all. Next time I want to buy a car again I'll definitely go to damon Wilson ! More
by Maliyahmui
Employees Worked With
Damon Wilson , Michael Liss
July 14, 2016
Very good experience!!! My car was in the small accident and i bring to Mercedes Benz of Fort Washington, they do good job with my car, are looking like new! Thanks My car was in the small accident and i bring to Mercedes Benz of Fort Washington, they do good job with my car, are looking like new! Thanks More
by Marcel sili
Employees Worked With
John
July 11, 2016
Giving one star is generous WORST DEALERSHIP. Do not bother spending your time or money at this dealership. They have horrible customer service and terrible communication skills. WORST DEALERSHIP. Do not bother spending your time or money at this dealership. They have horrible customer service and terrible communication skills. I first made an appointment for some services to be done, then I called back two days later to verify the work I needed done and they had no record of me making an appointment (red flag #1). I brought my car in for my scheduled appointment had the inspection done and was told the lower control arms failed inspection and needed to be replaced. I took my car home and had my father, who is a mechanic, replace them with brand new parts (saved me $1100). I brought it back for the alignment and not even 30 minutes after dropping the car off, they called me saying the alignment could not be done because my upper control arms need to be replaced. They gave me horrible attitude and asked how my father didn't catch this issue before bringing it back (well why didn't the MB mechanics catch this issue in the first place??). When I explained I was only told the lower's needed to be replaced to realign and pass inspection, and they told me there was nothing they could do about it and offered NO HELP whatsoever with the situation THEY put me in, after lying to me about what needed to be replaced in the first place. I took my car home and refuse to go back in the future. I cannot believe a luxury dealership is run this way and treats their well paying customers the way they do. They clearly told me the wrong thing to replace and refused to confess to their own mistake of miscommunication. This is the most unprofessional dealership I have ever been to and will not be recommending them or coming back at all for that matter. More
by Briana148
Employees Worked With
Kelly, Scott, and Matt (all from service department)
December 04, 2015
Buying was good. Service department not so much Except for the upselling buying was mostly painless. The Service department makes department store promises with Walmart results. They tell you no a Except for the upselling buying was mostly painless. The Service department makes department store promises with Walmart results. They tell you no appointment necessary. But when you go in without an appointment the wait for even the most basic service is hours. They offer loaners, but you have to schedule weeks in advance to make sure they is one available. I work close by, so the last time I used the shuttle service. Big mistake. The last driver was anything competent. He drove like he was in a race. The whole time he was playing with his phone. At one point we drifted off the road way and he nearly hit a pedestrian waiting at a bus stop. When I complained to management I was not taken seriously. The driver overheard my complaints it sound like he was cursing me as the supervisor lead him away. I will not be using the service department anytime soon. More
by Chris
Employees Worked With
keith s.
August 18, 2015
Great Roadside Assistance from Vince After blowing a tire on my ML today I called roadside and in a short time Vince came to help. He let me know when he was going to arrive and showed up After blowing a tire on my ML today I called roadside and in a short time Vince came to help. He let me know when he was going to arrive and showed up promptly. He was beyond professional and courteous and pleasant. He was efficient and calm and did what had to be done quickly and accurately to get me back on my way. Great experience and thank you again, Vince! More
by alawrence5061
Employees Worked With
Vince from Roadside
