Mercedes-Benz of Fort Washington - Service Center

Great Roadside Assistance from Vince After blowing a tire on my ML today I called roadside and in a short time Vince came to help. He let me know when he was going to arrive and showed up After blowing a tire on my ML today I called roadside and in a short time Vince came to help. He let me know when he was going to arrive and showed up promptly. He was beyond professional and courteous and pleasant. He was efficient and calm and did what had to be done quickly and accurately to get me back on my way. Great experience and thank you again, Vince! More

Phenomenal dealership I purchased my car in December 2014 and the sale was very professional, reasonable, and courteous. Unlike other dealerships, they were straightforwar I purchased my car in December 2014 and the sale was very professional, reasonable, and courteous. Unlike other dealerships, they were straightforward in the negotiations. What startled me the most though was after the sale. I had a few minor issues (all addressed by the dealership expediently) and one larger issue (tire blew from a pothole late Saturday night) and they arranged to open the store on a Sunday to ensure I was taken care with a borrowed car at no cost. Their salesman, Mitchell Chernyakhovsky, spent hours on his day off to coordinate transportation, paperwork etc. to ensure I was entirely satisfied. It was truly white glove service that was not "part of the warranty" but apparently they feel is important to provide. Would certainly buy another car from them in the future. More

Great Dealership I always disliked the car shopping experience but Mike Ferleger changed that. He is honest, knowledgeable and a pleasure to deal with. No high press I always disliked the car shopping experience but Mike Ferleger changed that. He is honest, knowledgeable and a pleasure to deal with. No high pressure tactics. I have purchaced multiple cars from Mike and have been satisfied every time. Coupled with the service advisor, Derick Whitman I could not be more satisfied. Just today I showed up without an appointment due to a run in with a pot hole and Derick handled it in stride. He took care of my problem while I waited. I highly recommened this dealership. More

BY FAR, THE BEST CUSTOMER SERVICE EVER!!!!! Per my previous review, I leased a 2015 C class 3 weeks ago and recently encountered an issue where my remote wasn't unlocking my door and needed to u Per my previous review, I leased a 2015 C class 3 weeks ago and recently encountered an issue where my remote wasn't unlocking my door and needed to use the "hidden key" in the remote to open it. It occurred twice that week, with the last time being at night. I called the dealership immediately after it last happened and the manager connected me with the service department. I was told to bring my car in the next morning. At first, they weren't able to replicate the issue I reported. As an IT professional, it was frustrating because it occurred sporadically. I understand how systems work and the testing involved. To make a long story short, my car required a software update and so far, it has been working as designed. I first met Eddy, the Assistant GM, when I leased my first Mercedes a few years ago and saw him again when I leased this car. I stopped by to see him and he walked me over to Cecil, my Service Manager, to be certain my issues have been remediated and I walked away as a satisfied client. I am not sure of the Techician who serviced my car, but a HUGE THANK YOU to him for identifying a software update was released and needed to resolve my complaint. Mercedes Benz of Fort Washington is a FIRST CLASS organization, with SUPERIOR Customer Service in ALL aspects of their business!! I look forward to leasing more cars from them in the future. More

Horrible experience in Service department in Sep. 13, 2014 One of worst service in my 20 years . Staff in service departments are very rude; unprofessional and disrespectful. Have a schedule 1st service for One of worst service in my 20 years . Staff in service departments are very rude; unprofessional and disrespectful. Have a schedule 1st service for my Benz and have to wait 3 hours to change oil and filter. Very disorganize and disrespectful team! More

Service is fabulous My family and I were traveling from OH to NJ this past June for vacation. We were in two cars, one of which was our 2007 e350 that our oldest child w My family and I were traveling from OH to NJ this past June for vacation. We were in two cars, one of which was our 2007 e350 that our oldest child was driving. As we were passing through one of the tunnels on the PA turnpike, we noticed that the headlights were not on while going through the tunnel. When we got off at the service plaza, we found that both high beams were out as well as one of the low beams. Not something you want to deal with while traveling and worrying about whether you'll get stuck driving at night! We had already planned to spend the night near the Fort Washington area, and a check online yielded info on Mercedes Benz of Fort Washington. I called and got Derek Witman who is the Asst Service manager. Told him our dilemma and asked if we could possibly bring it in early the next morning. He told us about their quick lane, and to ask for him when we arrived. So, first thing the next morning, my husband and son went over there. They were back two hours later. My husband was very complimentary about the entire experience, and about Derek. Thankfully, the lighting wiring was fine, and the lights just needed to be replaced. They also were able to do an oil change, which was past needing to be done, and they performed a recall that also needed to be done, that we never received a notice for. It cost far less than we thought it would, and we were able to get back on the road by the time we had originally planned. We appreciate the great job, and the great customer service we got from Derek. More

AVOID AT ALL COSTS Worst service department EVER! Twice our car was forgotten when we scheduled it to be picked up for service. Loaners are filthy! Calls are never retur Worst service department EVER! Twice our car was forgotten when we scheduled it to be picked up for service. Loaners are filthy! Calls are never returned. More

I HAD A FLAT TIRE EN-ROUTE FROM WORK TO HOME. DUVENS YOUR ROADSIDE ASSISTANT WAS THERE AHEAD OF SCHEDULE - HAD THE MOST 'INFECTIOUS' SMILE AND DEMEANOR...I HAVE HAD MANY ROADSIDE ASSISTS EVEN W/IN MY DEALERS ROADSIDE ASSISTANT WAS THERE AHEAD OF SCHEDULE - HAD THE MOST 'INFECTIOUS' SMILE AND DEMEANOR...I HAVE HAD MANY ROADSIDE ASSISTS EVEN W/IN MY DEALERSHIP KEENAN MOTORS. BECAUSE OF THIS GENTLEMAN MR DUVENS - WHEN I AM IN THE MARKET FOR ANOTHER MB - I WILL GET ANOTHER OPINION IN PRICE FROM FT. WASHINGTON MB. MICHAEL LOWELL LARSEN VALUED MB OWNER OF 30 YEARS More

About one year ago, I met Rick Robins, a salesman at this dealership. Rick guided me through the decision process and I acquired a E360 Sedan 4Matic. Last week, I wanted to have some paint scratches remove dealership. Rick guided me through the decision process and I acquired a E360 Sedan 4Matic. Last week, I wanted to have some paint scratches removed along with one minor dent. Mike Hardin, the Collision Center Manager could not have been more helpful. He made a variety of suggestions that indicated his deep knowledge of Mercedes. The entire experience has been excellent at this dealership-- professional in all aspects. More

I took my E350 to the dealership today to get washed (such a nice service that's provided). When I arrived, Jason greeted me and took my car away. I sat in the comfortable waiting area and caught up on (such a nice service that's provided). When I arrived, Jason greeted me and took my car away. I sat in the comfortable waiting area and caught up on some news. Shortly after, I walked out to see the status of my car, and there was Jason spraying my wheels, wiping the entire car down, and surveying the car for any missed areas. Keep in mind, today's temperature was around 100 degrees, but Jason attended to my beautiful car, despite the sweltering weather. Even the inside of my car was cleaned!I'm so lucky to have this dealership close by. More