Mercedes-Benz of Fort Washington - Service Center

I love their cars however using their service department is like getting a tooth pulled. When you pay upwards of $60,000 for a car you expect(and they advertise) impeccable service however thats not what yo is like getting a tooth pulled. When you pay upwards of $60,000 for a car you expect(and they advertise) impeccable service however thats not what you get at R&S. They don't seem to care much because, I guess, they must feel they are the only Mercedes Benz dealer in the area. Very high prices, very arrogant service personnel, lost keys, lost paperwork. car is dirty when returned. Overall just not the type of experience they constantly advertise. More

They had my car for 3 days and it was returned (while they were still here) with the same issue. When I telephoned the next day to talk with the service dept they yelled and said it was impossible - the they were still here) with the same issue. When I telephoned the next day to talk with the service dept they yelled and said it was impossible - the car was fixed, test driven, QA'd, etc. Did I mention this proble was of a warning / message showing up in the dash read out - it was there when it went in and it is there when it was returned. It was not a subjective issue. More