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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews
Call Service Center (267) 419-4033

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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December 14, 2023

This is my preferred center but my most recent visit was disappointing because my concern was not met. More

by NYAMECHE77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Report | Print
Dec 15, 2023 -

Mercedes-Benz of Fort Washington responded

We're sorry to learn that your recent visit didn't meet expectations. Your satisfaction is our top priority at Mercedes-Benz of Fort Washington, and we'd like the opportunity to address any concerns you may have had. Please feel free to reach out so we can make things right! Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 14, 2023

My service visit was scheduled at a time convenient for us. The work was excellent, timely. The service Representative were efficient and polite. More

by BETTY.FITCHETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Mercedes-Benz of Fort Washington responded

Hi Betty! We're glad to know that you found our service at Mercedes-Benz of Fort Washington efficient and convenient. Thank you for your kind words about the quality of work and politeness of our team! Have a great day!

December 13, 2023

Excellent service, pleasant people to work with . They genuinely care about their customers . I was most pleased with my service experience More

by JOANLBAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Spiegel
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Dec 14, 2023 -

Mercedes-Benz of Fort Washington responded

We're delighted to know you had an excellent experience with our team here at Mercedes-Benz of Fort Washington! Thank you for the kind review and please don't hesitate to reach out the next time we can be of assistance!

December 13, 2023

We always enjoy our level of service at this dealership and appreciate the team in ft. washington More

by JHERSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rickie
Report | Print
Dec 14, 2023 -

Mercedes-Benz of Fort Washington responded

It's great to hear you've experienced great service here! Thank you for coming to Mercedes-Benz of Fort Washington!

December 13, 2023

Very helpful and accommodating! Friendly and well mannered. Would recommend the dealership. Thank you very much More

by CLHIRST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision
Report | Print
Dec 13, 2023 -

Mercedes-Benz of Fort Washington responded

We're delighted to know you found our team at Mercedes-Benz of Fort Washington helpful and friendly! Thank you for recommending us, we appreciate your support.

December 11, 2023

great work great service very happy excellent! would definitely reccommend the Mercedes showroom and service to others. More

by RANASALFITI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mike
Report | Print
Dec 12, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Rana! We're delighted to know you had a great service experience at Mercedes-Benz of Fort Washington! We appreciate your recommendation and see you again. Have a great ride!

December 09, 2023

Don't like the service that the sercice department performs. Also don't like the way the service department treats me as a customer. The only one in service department that I can trust is the service More

by TCILEONBRYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service personal
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Dec 11, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the review. It's important that all of our customers feel valued and receive timely, quality service, so it's disappointing to hear that this isn't what you've experienced. We appreciate your feedback and will make sure it gets discussed with our team so we can take steps to improve. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 08, 2023

Excellent service department. Top customer service especially working with the service manager. I would highly recommend this dealership! Kudos! More

by JUSTICLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hardin
Report | Print
Dec 11, 2023 -

Mercedes-Benz of Fort Washington responded

We're so glad to know you had an excellent experience with our service department at Mercedes-Benz of Fort Washington! Your recommendation means a lot. We'll pass your kudos on to the team, thank you for sharing!

December 08, 2023

I was charged over 700$ for a battery. Mercedes Benz always disgustingly over charges customers. More

by Bstaubitz1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unimportant
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Dec 11, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your feedback with us. We understand your frustration regarding the cost of parts. If you have any questions about our pricing structure, we are always open to having an honest conversation. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 08, 2023

Everyone was courteous and the service was relatively quick and easy. Renting the loaner vehicle was made simple as well. More

by HUGHESEY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Mercedes-Benz of Fort Washington responded

We appreciate your feedback! It's great to know that our team at Mercedes-Benz of Fort Washington made the service and loaner vehicle process smooth for you. Thanks for choosing us!

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