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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,323 Reviews

2,323 Reviews of Mercedes-Benz of Fort Washington - Service Center

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December 18, 2023

I used the express service. The matter that I came in for was resolved. Thank you! More

by EFLuce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Luce, thank you for choosing our express services for your vehicle needs at Mercedes-Benz of Fort Washington! We'll see you next time. Safe travels!

December 15, 2023

The service department is extremely professional and attentive to the needs of its customers when service is required. More

by Dharrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with the Mgt Dept.
Dec 15, 2023 -

Mercedes-Benz of Fort Washington responded

Hi Dharrell! We're glad to know that our service department at Mercedes-Benz of Fort Washington met your expectations! Thanks for the positive feedback.

December 14, 2023

This is my preferred center but my most recent visit was disappointing because my concern was not met. More

by NYAMECHE77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Dec 15, 2023 -

Mercedes-Benz of Fort Washington responded

We're sorry to learn that your recent visit didn't meet expectations. Your satisfaction is our top priority at Mercedes-Benz of Fort Washington, and we'd like the opportunity to address any concerns you may have had. Please feel free to reach out so we can make things right! Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 14, 2023

My service visit was scheduled at a time convenient for us. The work was excellent, timely. The service Representative were efficient and polite. More

by BETTY.FITCHETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Mercedes-Benz of Fort Washington responded

Hi Betty! We're glad to know that you found our service at Mercedes-Benz of Fort Washington efficient and convenient. Thank you for your kind words about the quality of work and politeness of our team! Have a great day!

December 13, 2023

Very helpful and accommodating! Friendly and well mannered. Would recommend the dealership. Thank you very much More

by CLHIRST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision
Dec 13, 2023 -

Mercedes-Benz of Fort Washington responded

We're delighted to know you found our team at Mercedes-Benz of Fort Washington helpful and friendly! Thank you for recommending us, we appreciate your support.

December 13, 2023

Excellent service, pleasant people to work with . They genuinely care about their customers . I was most pleased with my service experience More

by JOANLBAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Spiegel
Dec 14, 2023 -

Mercedes-Benz of Fort Washington responded

We're delighted to know you had an excellent experience with our team here at Mercedes-Benz of Fort Washington! Thank you for the kind review and please don't hesitate to reach out the next time we can be of assistance!

December 13, 2023

We always enjoy our level of service at this dealership and appreciate the team in ft. washington More

by JHERSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rickie
Dec 14, 2023 -

Mercedes-Benz of Fort Washington responded

It's great to hear you've experienced great service here! Thank you for coming to Mercedes-Benz of Fort Washington!

December 11, 2023

great work great service very happy excellent! would definitely reccommend the Mercedes showroom and service to others. More

by RANASALFITI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mike
Dec 12, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Rana! We're delighted to know you had a great service experience at Mercedes-Benz of Fort Washington! We appreciate your recommendation and see you again. Have a great ride!

December 09, 2023

Don't like the service that the sercice department performs. Also don't like the way the service department treats me as a customer. The only one in service department that I can trust is the service More

by TCILEONBRYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service personal
Dec 11, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the review. It's important that all of our customers feel valued and receive timely, quality service, so it's disappointing to hear that this isn't what you've experienced. We appreciate your feedback and will make sure it gets discussed with our team so we can take steps to improve. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 08, 2023

I was charged over 700$ for a battery. Mercedes Benz always disgustingly over charges customers. More

by Bstaubitz1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unimportant
Dec 11, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your feedback with us. We understand your frustration regarding the cost of parts. If you have any questions about our pricing structure, we are always open to having an honest conversation. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

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