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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews
Call Service Center (267) 419-4033

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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December 07, 2023

I like the way this dealership do business. Taking care good client and make clients satisfied the works More

by TRONLAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
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Dec 07, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that you had a positive experience at Mercedes-Benz of Fort Washington! Our team always strives to provide excellent service and ensure client satisfaction. Thanks for your review!

December 05, 2023

Why is the waiting area so COLD? Senior Citizens should not be sitting in a cold area. More

by HJALCORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall his name, but everything was explained,
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Dec 06, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for bringing this to our attention. We sincerely apologize for any discomfort you experienced in our waiting room and will make note of this feedback for future improvements. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 05, 2023

I have been a Mercedes customer for almost a decade. I've had only a handful of great experiences in the service dept. This last visit, Joanne Zaren went above and beyond to help me with this service ap More

by JLESSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Zaren
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Dec 08, 2023 -

Mercedes-Benz of Fort Washington responded

JLESSER, it's great to know that Joanne Zaren was able to provide you with exceptional service during your recent visit. We always aim for a top-notch experience and we're glad she could assist in making the transition from leasing to purchasing smooth for you. If there are any other ways we can help or improve our services further, please don't hesitate to let us know! Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 05, 2023

Very nice people, Service was Great! ! Will always get my Service there, always making me feel important, when it comes to my Car!! More

by TRONEY313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Mercedes-Benz of Fort Washington responded

We're delighted to know that you've had great experiences with our service team at Mercedes-Benz of Fort Washington. We look forward to continuing the top-notch care for you & your car!

December 04, 2023

These folks were prompt and courteous. Job well done and much appreciated. That’s all. More

by rrossello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the 5-star rating! We're pleased to hear that our team was prompt and courteous during your visit to Mercedes-Benz of Fort Washington! We'll see you next time! Safe travels!

December 04, 2023

They were incredibly communicative and proactive about the repairs being made and the status of completion. More

by ADAM.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Adam, thank you for the positive review! We're glad to know you appreciated our communication and proactive approach during your repair process at Mercedes-Benz of Fort Washington. We look forward to serving you again! Safe travels!

December 04, 2023

Just a great bunch. .. responsive, thorough, and they follow through.... truly an exception to the norm... it works! More

by LITER1250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Mercedes-Benz of Fort Washington responded

We're delighted to know you had a positive experience with our team at Mercedes-Benz of Fort Washington! We strive for thoroughness and responsiveness in all we do. Thanks for the review! Safe travels!

December 02, 2023

The staff very helpfully , they take time explain nation the service and help me to get home by order Uber during my car still in the shop. More

by PMP50_KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know our team at Mercedes-Benz of Fort Washington was able to assist you effectively and ensure your comfort during the service. We appreciate your positive feedback!

November 30, 2023

I my service light is still alerting me on my dashboard. I am not even certain that the service appoint schedule was confirmed. More

by MIAJENNIFERII
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Mercedes-Benz of Fort Washington responded

I'm sorry to learn about the ongoing issue with your service light. It's important that you feel confident in our services and we'd like to help resolve this matter for you. Please reach out directly so we can confirm your appointment details and address any concerns regarding your vehicle's alert system. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

November 29, 2023

I have already given a review but I will give the review again! Our whole experience with your dealership was excellent. Your service department is professional, courteous and answers all questions with f More

by REENIES2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Mercedes-Benz of Fort Washington responded

We appreciate your kind words and are glad to know you had an excellent experience with our service team here at Mercedes-Benz of Fort Washington. We look forward to continuing this relationship, and thank you for recommending us!

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