Back

Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,323 Reviews

2,323 Reviews of Mercedes-Benz of Fort Washington - Service Center

Sort by
November 30, 2023

I my service light is still alerting me on my dashboard. I am not even certain that the service appoint schedule was confirmed. More

by MIAJENNIFERII
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Mercedes-Benz of Fort Washington responded

I'm sorry to learn about the ongoing issue with your service light. It's important that you feel confident in our services and we'd like to help resolve this matter for you. Please reach out directly so we can confirm your appointment details and address any concerns regarding your vehicle's alert system. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

November 29, 2023

I have already given a review but I will give the review again! Our whole experience with your dealership was excellent. Your service department is professional, courteous and answers all questions with f More

by REENIES2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Mercedes-Benz of Fort Washington responded

We appreciate your kind words and are glad to know you had an excellent experience with our service team here at Mercedes-Benz of Fort Washington. We look forward to continuing this relationship, and thank you for recommending us!

November 28, 2023

Service has been consistently good for about 10 years now. When they burned down the building they brought in better management with an idea of what makes Mercedes of Fort Washington successful and has More

by TOWNSON_787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that you've been satisfied with our service for the past decade at Mercedes-Benz of Fort Washington. We appreciate your loyalty and we'll continue striving to provide top-notch experiences every time!

November 28, 2023

Service has been consistently good for about 10 years now.Everyone was so helpful Work was completed in good time there was great communication More

by DENINELJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Mercedes-Benz of Fort Washington responded

Hi Denine! We're glad to know that you have been satisfied with our service for the past decade at Mercedes-Benz of Fort Washington. Our team always aims to provide efficient work and clear communication. Thanks for your support!

November 28, 2023

Bought the car in for an inspection and an oil change. They did the inspection, forgot the oil change. Spent the entire day trying to sell me services i did not need. Then they broke the rear wiper whe More

by ESCHEETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Mercedes-Benz of Fort Washington responded

I'm sorry to read about your recent experience with us. We aim to provide efficient and accurate service, so it's disappointing that we missed the mark during your visit. I understand how frustrating this must be for you and would like the opportunity to make things right. Please reach out at your earliest convenience so we can discuss further steps together - Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

November 28, 2023

Great staff and very efficient. Pleasant waiting area very clean . Need better snacks to enjoy More

by ECASHF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Mercedes-Benz of Fort Washington responded

We appreciate your five-star review and look forward to providing the same level of excellence next time! Thank you! - Mercedes-Benz of Fort Washington

November 26, 2023

Paul goes out of his way to ensure a very professional and and quality service experience. More

by forgreatcats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
paul forsyth
Nov 28, 2023 -

Mercedes-Benz of Fort Washington responded

We're happy to hear Paul takes such great care of you! Thanks for being a Mercedes-Benz of Fort Washington customer. We look forward to your next visit!

November 25, 2023

While I was satisfied with the service performed by the mechanic, I was disappointed with the lack of communication from the service advisor regarding my vehicle. Furthermore, I emailed the service manager More

by ELES7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Mercedes-Benz of Fort Washington responded

I'm sorry to learn about your disappointment with our communication and follow-up. We aim for excellence in all aspects of customer service, so it's dismaying to know we fell short here. I'd like the opportunity to address this issue directly and ensure that any concerns you have are properly addressed. Please reach out at your earliest convenience. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

November 25, 2023

The team of Mercedes-Benz Fort Washington was amazing. They worked quickly diligently to get me in and out in the perfect amount of time to get to work while offering outstanding service. More

by ZAKIA.LONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Mercedes-Benz of Fort Washington responded

We're delighted to know our team at Mercedes-Benz of Fort Washington was able to provide you with efficient and outstanding service. Thanks for the positive feedback!

November 25, 2023

Work was completed in good time there was great communication with the service center. Would recommend More

by HASSYB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 27, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that you had a positive experience with our service center at Mercedes-Benz of Fort Washington. Thanks for recommending us, we appreciate it!

...
26
...