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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,323 Reviews

2,323 Reviews of Mercedes-Benz of Fort Washington - Service Center

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November 23, 2023

Very good fast, quality service that exceeded my expectations. I usually arrive early and wait in the lobby area. I usually expect to wait a couple of hours but I was on my way out the door in less More

by GAMEL.ABDULLAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine at the service desk
Nov 24, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that our service at Mercedes-Benz of Fort Washington exceeded your expectations and was quicker than anticipated! We aim for efficient, quality work. Thanks for the positive feedback!

November 23, 2023

I was generally pleased with my service appointment. What I found lacking was the explanation of the work done and the report to me on the condition of the vehicle. The feedback from the service write More

by FREDERICK.W.HAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I interacted with the service writer, when I dropped off the car. When I picked up the car I interacted with a different person, who had little to say.
Nov 28, 2023 -

Mercedes-Benz of Fort Washington responded

Hi Frederick! We appreciate your feedback and apologize if the communication during your service appointment wasn't up to par. We'll work on improving this aspect moving forward. Thanks for bringing it to our attention! Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

November 22, 2023

Been taking all my cars here and always treated fairly and accommodating to my schedule. More

by CVERESPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for leaving us this five-star review and kind words about our service team at Mercedes-Benz of Fort Washington! We'll see you next time!

November 21, 2023

Tony is great. He is very professional and great to work with He is an asset to the company More

by SCOMER6429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY Colontonio
Nov 22, 2023 -

Mercedes-Benz of Fort Washington responded

We really appreciate you taking the time to leave Mercedes-Benz of Fort Washington this awesome review, thank you!

November 20, 2023

always the best service. fast and courteous service and attention to what i want done . More

by JTMAN048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Lowe
Nov 21, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for trusting Mercedes-Benz of Fort Washington with your service needs! Our team appreciates your support and looks forward to your next visit!

November 20, 2023

I had a great time at this dealership the service is Awesome. People are very professional and respectful. At the end of the service your car is detailed and washed which makes a huge difference. Way to More

by JOADE.MARDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina is great!
Nov 21, 2023 -

Mercedes-Benz of Fort Washington responded

Joade, we're so glad to know you had a great visit here at Mercedes-Benz of Fort Washington and appreciated our professional service. Thanks for your support!

November 17, 2023

Christina is a true professional and provided all the updates during the service when my car was at the recall repairs More

by MLITVAK69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that Christina provided you with professional service during your recall repairs at Mercedes-Benz of Fort Washington. Thanks for sharing this positive feedback!

November 16, 2023

Well run and the layout is very good. All the people that work there are well trained and professional. More

by SKIPDIMARCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony fron service.
Nov 17, 2023 -

Mercedes-Benz of Fort Washington responded

We appreciate your positive feedback! Our team at Mercedes-Benz of Fort Washington strives to provide a professional and well-organized experience. Thanks for noticing our efforts, we're here if you need anything else in the future!

November 16, 2023

They do excellent work and they care about their customers they correct any mistakes they may show up More

by B.DW1763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 17, 2023 -

Mercedes-Benz of Fort Washington responded

We appreciate your feedback! Our team at Mercedes-Benz of Fort Washington always strives to provide excellent service and correct any issues that may arise. Thanks for recognizing our efforts!

November 15, 2023

I've interacted with Christina Lowe as my service representative. She's been terrific! She courteous, knowledgeable, prompt, and professional. More

by SAMYFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Lowe
Nov 15, 2023 -

Mercedes-Benz of Fort Washington responded

It's great to know that Christina provided you with such excellent service at Mercedes-Benz of Fort Washington. We appreciate your feedback and look forward to serving you again!

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