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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews
Call Service Center (267) 419-4033

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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November 08, 2023

MBFW personnel are extremely considerate and professional. An excellent representative of the Mercedes Brand. They are a pleasure to work with. More

by GEOFF15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Dick, Diana Schlosser, Chris Magarity
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Nov 08, 2023 -

Mercedes-Benz of Fort Washington responded

Geoff, thank you so much for the wonderful feedback about our Mercedes-Benz of Fort Washington team! We're truly honored to receive your support and look forward to seeing you next time. Take care!

November 07, 2023

All staff was very polite and attentive. They provided detail information about the service description. More

by SADANG1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Nov 07, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that our team at Mercedes-Benz of Fort Washington provided you with detailed information and attentive service. Thanks for the positive review! We'll see you next time. Safe travels!

November 07, 2023

Takes too long to get an appointment for service. Otherwise I am happy with it. More

by SUSAN.LONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the review, Susan. We try to accommodate all our customers in a timely manner and sincerely apologize for the delay you experienced with your appointment. We appreciate the feedback and will certainly take it into consideration moving forward. Thanks for your patience and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

November 07, 2023

Awesome service people and very kind and pay attention to the car owner. would recommend to anyone. More

by RNEARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you so much for your kind words and for taking the time to share your positive experience with our service. We're delighted to hear that you had a great visit and that our team paid attention to your needs at Mercedes-Benz of Fort Washington! Safe travels!

November 07, 2023

The best! Everyone is extremely knowledgeable and very personable. Always prompt service. Never have been disappointed. More

by DIANEF37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Mercedes-Benz of Fort Washington responded

We're delighted to know that you've consistently had prompt service experiences with us at Mercedes-Benz of Fort Washington. Thank you for your loyalty and feedback! We'll see you next time. Safe travels!

November 05, 2023

I needed body work on my car and it was done expertly. Everyone was helpful and polite. I was very happy with the service and the repair on my car. More

by HARRCOOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that you were satisfied with the bodywork and service on your car at Mercedes-Benz of Fort Washington. Your feedback is greatly appreciated, thank you!

November 04, 2023

Dealership was modern and staff was friendly and helpful,NIce variety of cars in display. More

by STORE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your experience with us! We're delighted to hear that you found our dealership modern and our staff friendly and helpful. Providing a positive and welcoming environment for our customers is one of our top priorities at Mercedes-Benz of Fort Washington!

November 04, 2023

Prompt polite service. Comfortable waiting area. Went above and beyond! Windshield wipers work great! Thanks More

by SIMPLIFY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 06, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the 5-star rating! We're glad to know you had a positive experience at Mercedes-Benz of Fort Washington. Enjoy those new windshield wipers and see you again! Safe travels!

November 03, 2023

Sent my benz in for a mandatory brake-related recall repair. I had to make all the towing arrangements for a flat-bed tow truck to take my vehicle to the shop. The repair was done in one day. However, More

by RWMUENCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience you encountered throughout your experience. We appreciate the feedback and will certainly take it into consideration for future improvements. Thanks again and please don't hesitate to reach out directly if you'd like to discuss the situation in greater detail. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

November 02, 2023

All the staff in MB Fort Washington are professional, helpful, knowledgeable and helpful. I totally recommend them. More

by POUYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cass
Report | Print
Nov 02, 2023 -

Mercedes-Benz of Fort Washington responded

We appreciate your recommendation and positive feedback about our team at Mercedes-Benz of Fort Washington! We're here to provide a top-notch experience for all customers. Safe travels in your new vehicle!

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