Mercedes-Benz of Fort Washington - Service Center

Sent my benz in for a mandatory brake-related recall repair. I had to make all the towing arrangements for a flat-bed tow truck to take my vehicle to the shop. The repair was done in one day. However, repair. I had to make all the towing arrangements for a flat-bed tow truck to take my vehicle to the shop. The repair was done in one day. However, I was not offered a loaner OR the return of my vehicle and was advised "they could get me an Uber or a Lyfte to get me to the repair center". They were happy to call me and tell me all the OTHER things wrong with my car and how it would cost $1500 to fix these items. I said no. I had my wife drive me there to pick up the car. No hassle getting the car back except when I got in to drive away, the interior smelled like really serious perspiration. I had to drive home with the windows all open and then Fabreez the inside once home. Draw you own conclusions about what I thought of the experience. More

Mercedes Benz offers quick and detailed guaranteed service which is comfort to their customers to know that their ride is well taken care of. service which is comfort to their customers to know that their ride is well taken care of. More

Excellent service and great service experience. Good customer support and courtesy car was icing on the cake. Good warranty explanation and recalls needed. Good customer support and courtesy car was icing on the cake. Good warranty explanation and recalls needed. More

All the staff in MB Fort Washington are professional, helpful, knowledgeable and helpful. I totally recommend them. helpful, knowledgeable and helpful. I totally recommend them. More

I appreciate the interest in taking care of my car. It only took a few minutes to resolve the oil light problem on the dashboard. Thank you service! It only took a few minutes to resolve the oil light problem on the dashboard. Thank you service! More

Good experience, I went there not expecting service, but was pleasantly surprised at the efficiency of the service received. was pleasantly surprised at the efficiency of the service received. More

Well-organized, professional and efficient. I've bought 9 cars from FWMB over the past 25 years and they have stood behind every single one of them. In a business filled with sharks and frauds, I've bought 9 cars from FWMB over the past 25 years and they have stood behind every single one of them. In a business filled with sharks and frauds, Mike Sloan is honest and truly cares about his clients satisfaction. More

It was a quick and easy process. Tuan Nuyen was very knowledgeable and helpful. He answered all my questions which helped me make the best decision Tuan Nuyen was very knowledgeable and helpful. He answered all my questions which helped me make the best decision More

The overall experience was pleasant. The service advisor was courteous, knowledgeable and accommodating. The service was prompt and thorough. The service advisor was courteous, knowledgeable and accommodating. The service was prompt and thorough. More

I am always satisfied with my service and the time I spend at the dealer spend at the dealer More