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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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October 18, 2023

I always go to this location since I purchased my Mercedes in 2009. Always professional and tentative. More

by BEVERLY8566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 18, 2023 -

Mercedes-Benz of Fort Washington responded

We're delighted to know that you've been with us since 2009 at Mercedes-Benz of Fort Washington! Your continued trust in our professionalism and attentiveness is greatly appreciated. Thank you for your review!

October 17, 2023

Christina Lowe, the service tech, that took care of me was wonderful and professional. She explained what she was doing and why. She also explained the cost and asked me if I had any questions before th More

by DEMPS212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Lowe
Oct 18, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that Christina provided you with an excellent service experience at Mercedes-Benz of Fort Washington. Thank you for choosing us! We'll see you next time. Safe travels!

October 17, 2023

As I said before this dealership has always been excellent in their service and willingness to help you with any issues with your car More

by BIGREET13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 18, 2023 -

Mercedes-Benz of Fort Washington responded

We're so glad to know that you've consistently found our service at Mercedes-Benz of Fort Washington excellent and helpful. We appreciate your support, thank you for the review!

October 16, 2023

Visited for a wheel alignment. Camelot with an angled steering wheel. Called Frank and went back after a 8 mile ride on 476. After spending and other hr. Frank said they need to fi More

by INFO@214RENTALCO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank
Oct 17, 2023 -

Mercedes-Benz of Fort Washington responded

We're sorry to read about your experience with the wheel alignment. It's clear we've caused you significant inconvenience and for that, we apologize. We strive to provide efficient service and it seems like we fell short this time around. Your feedback is important in helping us improve our services, so please feel free to reach out directly if there are any other details or concerns you'd like addressed. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

October 16, 2023

Excellent service. The car was serviced quickly. Good communication. As it has always been. Will keep coming here for service. More

by JUANRB03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know you had an excellent service experience with our team at Mercedes-Benz of Fort Washington! We appreciate your loyalty and look forward to seeing you for future services. Safe travels!

October 14, 2023

excellent service as usual from the drop off to pick up everything was very good More

by BIGREET13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 16, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for trusting Mercedes-Benz of Fort Washington with your service needs! We hope to see you again in the future!

October 14, 2023

The work is always excellent. Getting someone on the phone is often a challenge. Drop off and pick up were seemless. More

by CEANJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the review and feedback. It's great to know that the work performed by our team meets your expectations. Take care and please don't hesitate to reach out the next time our Mercedes-Benz of Fort Washington team can be of service!

October 13, 2023

Car runs good after 2nd service for same issue and estimate was higher from 1st estimate in 2nd service . What can u say 😆 business in bad times. More

by ELUSA2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know your car is running well after the service at Mercedes-Benz of Fort Washington. We understand that changes in estimates can be frustrating, but we always aim for transparency and quality work. Thanks for sticking with us!

Oct 14, 2023 -

ELUSA2010 responded

😆 🤣 😂 ok change estimates for same problem cople hundred , not normal.

October 13, 2023

Always great and Tony is the absolute best. Wouldn’t deal with anyone else in the service department. More

by SLB1259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service
Oct 13, 2023 -

Mercedes-Benz of Fort Washington responded

We're so glad to know that Tony and our service department at Mercedes-Benz of Fort Washington have consistently provided you with great experiences. We look forward to serving you again in the future!

October 11, 2023

Easy check-in, friendly service, good advice and competent mechanics. You must plan ahead if you need a loaner car. More

by richnhil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick (don't know last name)
Oct 11, 2023 -

Mercedes-Benz of Fort Washington responded

Richnhil, we appreciate your feedback! We're glad to know that you had a positive experience with our team at Mercedes-Benz of Fort Washington. Thanks for the tip about planning ahead for loaner cars - it's definitely good advice!

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