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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.5
2,323 Reviews
Call Service Center (267) 419-4033

2,323 Reviews of Mercedes-Benz of Fort Washington - Service Center

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October 13, 2023

Car runs good after 2nd service for same issue and estimate was higher from 1st estimate in 2nd service . What can u say 😆 business in bad times. More

by ELUSA2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know your car is running well after the service at Mercedes-Benz of Fort Washington. We understand that changes in estimates can be frustrating, but we always aim for transparency and quality work. Thanks for sticking with us!

Oct 14, 2023 -

ELUSA2010 responded

😆 🤣 😂 ok change estimates for same problem cople hundred , not normal.

October 11, 2023

Easy check-in, friendly service, good advice and competent mechanics. You must plan ahead if you need a loaner car. More

by richnhil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick (don't know last name)
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Oct 11, 2023 -

Mercedes-Benz of Fort Washington responded

Richnhil, we appreciate your feedback! We're glad to know that you had a positive experience with our team at Mercedes-Benz of Fort Washington. Thanks for the tip about planning ahead for loaner cars - it's definitely good advice!

October 09, 2023

Everyone was so helpful and kind since this was my first time coming in for service. More

by HBARR105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Oct 10, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that our team provided you with helpful and kind service during your first visit to Mercedes-Benz of Fort Washington! Safe travels!

October 09, 2023

I never have a bad experience with you guys. Everyone are so pleasant & helpful to me. More

by DIONNE_JNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2023 -

Mercedes-Benz of Fort Washington responded

Hi Dionne! Thank you so much for your kind words and positive feedback! We're delighted to hear that you've had nothing but pleasant experiences with our team. Providing excellent service and support is always our top priority at Mercedes-Benz of Fort Washington! Safe travels!

October 08, 2023

Very attentive, efficient and courteous. Resolved issues in a timely manner. Always professional. Left feeling satisfied More

by STACEY.ALTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Mercedes-Benz of Fort Washington responded

Hi Stacey! We're glad to know that you had a satisfying experience at Mercedes-Benz of Fort Washington. Our team always aims for efficiency and professionalism. Thanks for your review!

October 07, 2023

We have purchased from other luxury car dealers, yet none could match the customer service, low stress purchase or friendly and knowledgeable sales person and manager. This truely was the best car purchasing More

by ROSEN1012
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the fantastic review! We're happy to hear that our Mercedes-Benz of Fort Washington team provided you with a truly excellent experience. Take care and please don't hesitate to reach out if there's anything else we can do for you!

October 05, 2023

Service manager Derrick and assistant manager Paul were very attentive to my concerns. I would definitely recommend this service department More

by TROUPEINVESTMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
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Oct 05, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that Derrick and Paul were able to assist you effectively at Mercedes-Benz of Fort Washington. Your recommendation means a lot! Safe travels ahead!

October 04, 2023

Thank you for service . Washing the car could be better . Everything else is very good More

by SAMOILGOLDENBERG50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for choosing our service! We appreciate your feedback, and we'll work on improving our car washing process to provide an even better experience in the future. Safe travels!- The Mercedes-Benz of Fort Washington Team

October 04, 2023

They put in the wrong sticker and I don’t think they check 4 noise More

by DEXTERGRAY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for reaching out. I'm sorry to hear about these concerns and would like an opportunity to address them in greater detail. When you have a moment, would you please contact me directly? Thanks again, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

Oct 06, 2023 -

DEXTERGRAY44 responded

How would you make it right.? What can u do to make it right .?

October 04, 2023

Terrible service with sales and service. I will not return to this location ever again More

by KIMBERLYHINTON44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Mercedes-Benz of Fort Washington responded

Kimberly, I'm concerned to see this review and would like the opportunity to get a better understanding of your concerns. If you're willing to discuss your experience, would you please reach out to me directly? Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

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