Mercedes-Benz of Fort Washington - Service Center

I used the Express service option on Tuesday to get a left headlight replaced. Upon return home less than 30 minutes later I noticed a large pool of washer fluid on the garage floor. This reservoir had left headlight replaced. Upon return home less than 30 minutes later I noticed a large pool of washer fluid on the garage floor. This reservoir had never leaked previously. I think that your tech cracked the reservoir while replacing the headlight. I returned to the dealership today and was quoted ~$500 to replace the cracked reservoir. I do not accept the coincidence of having the headlight replaced and then finding out that I have a cracked washer fluid holder 30 minutes later. Your shop broke it; you should fix it. I view the pitch to sell me a replacement reservoir as attempted fraud and will discuss this with the Mercedes regional office. More

I have always been pleased with the service at MB of Fort Washington. The car was picked up and delivered by Diana, and she did a great job! Overall an A+. Washington. The car was picked up and delivered by Diana, and she did a great job! Overall an A+. More

Good dealership with good customer service. Timely; friendly; thorough; detailed, clean; spacious; snacks available and water. Timely; friendly; thorough; detailed, clean; spacious; snacks available and water. More

Always has great customer service whenever I am there very accommodating ! Prompt and efficient when I need work done n my car very accommodating ! Prompt and efficient when I need work done n my car More

The service was enthusiastic. Even though I was not old enough to test drive the car, the dealer still drove the car to take me on the road to get a feel for it. The transaction w Even though I was not old enough to test drive the car, the dealer still drove the car to take me on the road to get a feel for it. The transaction was also very fast, I contacted the dealer at the same time via email and picked up the car in about two days with all payments made. More

Good friendly customer service, mr. frank is very knowledgeable about these vehicles and helped me with my issue promptly. frank is very knowledgeable about these vehicles and helped me with my issue promptly. More

Paul the assistant Service manager went over and above to fix an issue the week before. Got me a loaner, Apologized and keep my car for three weeks to verify the issue was corrected. fix an issue the week before. Got me a loaner, Apologized and keep my car for three weeks to verify the issue was corrected. More

Great Customer Service and friendly most smile when greeted. Overall great service. Also complementary coffee and snacks is awesome. greeted. Overall great service. Also complementary coffee and snacks is awesome. More

My visit was very pleasant and the staff was very professional. My car’s issue was resolved quickly . professional. My car’s issue was resolved quickly . More

My visit was very pleasant and the staff was very professional. My car’s issue was resolved quickly. professional. My car’s issue was resolved quickly. More