Back

Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

Sort by
August 25, 2023

From the guys who first meet me when I drive into the drop off area to my service rep Christina to getting my car back washed the service experience at Ft Washington MB is fantastic. More

by MINISTERGLENN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina
Aug 25, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the 5-star rating! We're delighted to know you had a fantastic service experience with Christina at Mercedes-Benz of Fort Washington. We'll see you next time! Safe travels!

August 25, 2023

The dealership met my expectations as it has in the past. The problem with the tire was resolved. My need was resolved with express More

by BOOT2LEY
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know we were able to meet your expectations and resolve the tire issue at Mercedes-Benz of Fort Washington. We appreciate your continued trust in our dealership!

August 24, 2023

As always, Fort Washington MB delivered exceptional service at my appointment. I'm so happy to have Nick as my Advisor. He's personable & takes into consideration all my concerns, which may seem unnec More

by GranMax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lugara, Advisor
Aug 24, 2023 -

Mercedes-Benz of Fort Washington responded

We're delighted to hear that you had an exceptional service experience with Nick at Mercedes-Benz of Fort Washington! We appreciate your recommendation and are here for any future needs. Safe travels in your Mercedes-Benz!

August 23, 2023

Unprofessional, poor customer service, someone need to make sure they look over the work that is supposed to be done and that it’s done properly before the car is returned to the customer. My car came in More

by PIERRE052010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Spiegel and traci freed
Aug 23, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for reaching out. I'm sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. Would you please contact me directly at your earliest convenience? I hope to hear from you soon. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

August 23, 2023

Service department was Slightly slow to share the diagnosis. Everything else was handled very well. More

by ADAMWLEVINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Adam, we appreciate your feedback and patience with our service department at Mercedes-Benz of Fort Washington. We're glad to know that everything else was handled well! Safe travels!

August 22, 2023

Great visit for state inspection and emissions inspection. Nice lounge area where I was able to work while my car was serviced. No upswells or add Ins; a straightforward visit with excellent servi More

by Chuck-from-PA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Wang
Aug 22, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Chuck, thank you for the positive review! We're happy to hear that your visit for state and emissions inspection at Mercedes-Benz of Fort Washington was straightforward with excellent service. Have a great ride!

August 21, 2023

Frank Weghofer is the best, that’s why I stay at Mercedes of Fort Washington. More

by asimons220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Weghofer
Aug 21, 2023 -

Mercedes-Benz of Fort Washington responded

We're so glad Frank continues to earn your support! Thanks for being a Mercedes-Benz of Fort Washington customer. We look forward to seeing you at your next visit!

August 21, 2023

Great service, my sales rep made the process very smooth for me, and I received a great offer for my trade in. I love my new car? More

by THEMAGICYEARSLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the 5-star rating! We're glad to hear that you had a smooth experience with our team at Mercedes-Benz of Fort Washington. We appreciate your feedback and see you again! Enjoy your new ride!

August 21, 2023

Great dealership from sales to service. Customer service is best in class. Loaner option through enterprise is a great feature. Not to mention the No appointment necessary service. Keep d More

by BRISSETTE67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Mercedes-Benz of Fort Washington responded

We appreciate your positive feedback! It's great to know that you're enjoying our customer service and the loaner option through Enterprise at Mercedes-Benz of Fort Washington. We'll see you again! Safe travels!

August 18, 2023

Always a pleasure to work with MB of Ft Washington and Tony , they are without a doubt the best MB Service Department! I work in the car business and see what happens on a daily basis at most dealers, Ft More

by TIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Aug 23, 2023 -

Mercedes-Benz of Fort Washington responded

Tim, it's fantastic to know you've had such positive experiences with Tony and our team at Mercedes-Benz of Fort Washington. We strive for excellence in all we do! Thanks so much for your support.

...
37
...